Enate Connector New V3.1 case ticket 2022-04-21 07:33:23Z 9 Enate Connector V10 admin 12511.2515ccb0cc-7932-4817-81df-f27e7192b9310729a328-0526-428a-a659-8dd73ec326bbtexttexthttp://testsrv1201.enate.local/MCTesttextmarkpassword4,27,21,68,8,116,69,87,114,65,65d98ec62b-d727-475e-a09f-18426682f871ae524416-a89f-4a8b-80b6-f7cf6fc4f2fa32b92b84-10bf-4686-81bb-cd1aa0fa0ed5texttexttextcollection -97602.515ad91f6-7b8f-4d10-8b95-3363e4ba8de83850ce23-d3fe-4ef9-a291-8c18af52131etexttexthttps://enate.community/acme3textVidya Sagarpassword19,26,27,68,45,5,70,86texttexttexttexttexttexttextd30a9644-34c3-45e4-ba82-c52566d30461texttexttexttexttexttexttexttext4eb26983-0a5a-4862-b588-6480d6888893ec8c898f-9d3c-4959-9247-be6aaf70f23atext229a20a2-f27e-4597-b70d-4f5be8c85825text 0121.25c69040c6-0793-4268-b9de-ee73672604a4cb0ef49b-a661-4679-ac92-efc16f539707texttexthttp://testsrv1201.enate.local/MCTesttextRobot-ebbf2cf1-6d24-4ab8-9036-04c6acddc82dpassword36,27,21,68,8,5,70,86b0f35943-5b8e-4b99-8f27-9af6597dc0e4text6c9ea551-f040-4970-8cfe-150a083b95517a2be221-c6df-4bc2-9321-5f1dd394a621c17a4470-e673-40e8-8611-9e3fab4dabf0text3478b51f-b38b-4a41-9eb0-bb6e887a6708d90558c6-874f-4aba-9cf0-d057d650c39ctext7db19fe9-fe4e-4018-914f-48ee412d4e778e426bce-55cc-47fc-80d6-2a98e76bde49flagcb0ef49b-a661-4679-ac92-efc16f539707ee899fc6-99b1-49ba-bc68-ada72c09f43c 6601.87591e7ddb0-abd0-47c1-a84a-ba1b5b4fe44af3ce6cfd-3569-4362-afca-33f33d81f633texttexthttp://testsrv1201.enate.local/MCTesttextmarkpassword4,27,21,68,8,116,69,87,114,65,65e6db3cbf-4429-44ab-b1d5-135d89de11625eecef44-fdce-4507-a66e-b4de19d86e1cd8678e3d-b5ba-4bb6-8abf-2ff25dd0bc45ec0f8f7d-8ec8-436d-9622-edddc624db99texttexttexte8d18a98-f70b-4384-99ed-4711f52fdc75texte765c773-9983-44ca-a89e-78a4b46eb9fbtext 0991.252597943e-def4-483c-bcb6-5a95ee2b2f68fd8d6dc5-74e3-4ab0-a75c-43089234e547texttexthttps://hosting.enate.net/MyInstancetextRobot1password36,27,21,68,8,5,70,8615fd8be9-a8c9-444e-ab4e-f4949c00a1edtextb942d336-218d-479d-8885-fed586f1075aacddf8a5-8508-4fa2-8abd-b3cebf8cf3bda402b27d-b461-4d3a-ae12-130ce2bd1c1ftext1ad7bc72-1637-4bed-ab2f-4d1ae0a43876text9f8aa536-8d7a-4436-8343-6840979530a5 03991.2515294a2e-c869-45b5-a7a9-861a322a412103513118-320f-4927-9e75-ef1557d9c0c2texttexthttp://testsrv1201.enate.local/MCTesttextRobot-ebbf2cf1-6d24-4ab8-9036-04c6acddc82dpassword36,27,21,68,8,5,70,8690bbfb43-46ad-4dd3-a1a8-b0f6858e63f2text2a484386-a97d-48a9-bfd7-92002c5b510adb3bdac0-fb95-4635-b33e-720d61cc222f7ca78e43-0ec9-4458-9c45-e4c93816b0d8text6c4df089-ccee-4071-a6e2-65eca4c4ed306931e2e0-82d5-4623-8d24-6c680b53e925text1b22042c-232c-48f8-be0a-13a998ea2d7cd4312ba9-d0e4-42bb-b361-1625a8ed872186ffc07b-e1de-4adb-9252-eed208f264f06c5420fa-c866-47a3-b691-0fe546987b75text4786e660-9f81-4f4a-81bd-68c204df3846 01051.25a4119ab6-e045-4567-b19e-20d01e578b73c65e7816-f689-4364-aaf6-30a5d82e856ctexttexthttp://testsrv1201.enate.local/MCTesttextRobot-ebbf2cf1-6d24-4ab8-9036-04c6acddc82dpassword36,27,21,68,8,5,70,864f27724f-3d58-4023-8c97-20bd7d6041ectextab871e11-0656-4a51-91ce-1a0f196fdd387c2239f9-6990-4088-9e14-6b1fe648898e0e8caad9-cdb7-4bd2-846a-d2319540943ctext0af09a0f-84e4-4a11-a827-b18f37255e40 571681.2516b5087e-f121-4744-9dc0-002ef3f3cc39dd6396fa-6e36-4d07-9065-265886b45c36texttexthttp://testsrv1201.enate.local/MCTesttextmarkpassword4,27,21,68,8,116,69,87,114,65,657d82bec4-4a69-4c3a-a9e0-9383b614f6d9text624ba0d2-721c-4c97-9281-9341ec0dd88ctextfad1b308-f9fe-4f84-8676-3d6733ad9e7etexte05cc027-df58-4339-bb37-98b47a7373ectextb1499dff-4f7e-490c-b11e-b3e7cd3bd7ded640797c-8a3f-487b-b039-494a35ad4cf9text fdc6f386-5576-4a47-8887-d8e8769c4392ApplicationApplicationunknownFalse283-561.25Clean Up001.25GetJSONProperty001.25SetJSONProperty001.25Authenticate0-211.25GetAction021.25SwitchToLiveMode021.25SwitchToTestMode021.25GetMoreWork001.25UpdateAction0-211.25GetTicket001.25SetAssignee283-211.25IsWorkAvailable001.25UpdateTicket28301.25UpdateChecklist283-211.25RejectWork001.25GetCase28301.25UpdateCase001.25GetCaseProcess001.25GetTicketProcess001.25GetTicketAttribute001.25GetCaseAttribute001.25AddPacketCommunication0241.25SendEmailCommunication0241.25PrepareCommunication0241.25AddFileToItem001.25CreateCase1101.25CreateTicket001.25SaveFile28301.25SearchForContact001.25CreateSubCase157-211.25AddDefect0-211.25GetContactTags9501.25GetContactTag021.25GetFileTags28301.25GetFileTag28321.25GetLaunchableActions4201.25LaunchAdhocAction0-211.25GetScheduleFromCaseAttribute42-211.25AttachFile0-701.25GetCommunication021.25GetCommunications021.25SaveCommunicationFile021.25GetCaseProcesses01051.25ExtractCustomTableData0-211.25CollectionToString0-211.25SetCaseStatusInProgress28301.25SetCaseStatusToDo28301.25SetCaseStatusResolved28301.25SetCaseStatusAbort28301.25SetCaseStatusWaiting28301.25SetTicketStatusInProgress0-421.875SetTicketStatusToDo37-421.875SetTicketStatusReject37-421.875SetTicketStatusRejectAsSpam37-421.875SetTicketStatusResolveDueToNoResponse37-421.875SetActionStatusInProgress37-421.875SetActionStatusToDo37-421.875SetActionStatusResolveSuccessfully37-421.875SetActionStatusResolveUnSuccessfully37-421.875SetActionStatusWaiting16701.25SetTicketStatusLaunchCase16701.25SetTicketStatusMerge125-631.875SetTicketStatusResolved125-631.875SetTicketStatusMergeInto125-631.875SetTicketStatusSplit125-631.875SetTicketStatusWaiting125-631.8759f458305-3961-4e09-b2c2-094db2f2d759System.dllSystem.Data.dllSystem.Xml.dllSystem.Drawing.dllSystem.Net.Http.dllNewtonsoft.Json.dllSystem.Core.dllSystem.Windows.Forms.dllSystem.Web.dllSystem.Data.DataSetExtensions.dllSystem.Web.Extensions.dllSystemSystem.DrawingSystem.DataSystem.Net.HttpSystem.TextNewtonsoft.JsonSystem.Collections.GenericNewtonsoft.Json.LinqSystem.CollectionsSystem.LinqSystem.IOSystemSystem.Windows.FormsSystem.NetSystem.Webvisualbasic 1 Then JSON = JSON.Substring(1) End If If JSON.Substring(JSON.Length - 1, 1) = "]" And JSON.Length > 1 Then JSON = JSON.Substring(0, JSON.Length - 1) End If Return JSON End Function Public Function CreateSubCase(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, CaseGuid As String, CaseAttributeGUID As String, ProcessVersionInstanceGUID As String, Title As String, Independent As Boolean, SchedulePeriodGUID As String, OverrideDueDate As Date, CopyWorkItemDataType As Integer) As String If Independent = True Then Dim createIndependentCaseURL As String = URL + APIBaseURL + "case/create" Dim independentCasePacket = New JObject From {{"CaseAttributeVersionGUID",ProcessVersionInstanceGUID},{"CopyWorkItemDataType",CopyWorkItemDataType},{"Title",Title},{"OverrideDueDate",OverrideDueDate},{"SchedulePeriodGUID",SchedulePeriodGUID},{"LinkToPacketGUID",CaseGuid}} Return RESTPOSTAsString(createIndependentCaseURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, independentCasePacket.ToString()) Else Dim createSubCaseURL As String = URL + APIBaseURL + "case/LaunchChildCase?caseGUID=" + CaseGuid Dim subCasePacket = New JObject From {{"CaseTitle",Title},{"CaseAttributeGUID",CaseAttributeGUID},{"IndependentCase",false},{"OverrideDueDate",OverrideDueDate},{"SchedulePeriodGUID",SchedulePeriodGUID}} Return RESTPOSTAsString(createSubCaseURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, subCasePacket.ToString()) End If End Function Public Sub SaveFile(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, PacketGUID As String, FileJSON As String, TargetPath As String, AllowOverwrite As Boolean) Dim response As HttpResponseMessage Directory.CreateDirectory(TargetPath) Dim File As JObject = JObject.Parse(FileJSON) Dim FileSource As String = File("Source").Value(Of String) Dim FileName As String = File("FileName").Value(Of String) Dim FileGUID As String = File("GUID").Value(Of String) Dim targetFilePath As String = Path.Combine(TargetPath, FileName) If Not AllowOverwrite AndAlso IO.File.Exists(targetFilePath) Then Throw New IOException("File '" + targetFilePath + "' already exists.") End If Dim requestURI As Uri = New Uri(URL + APIBaseURL + "packet/getpacketfile?packetGUID=" + PacketGUID + "&source=" + FileSource + "&fileGUID=" + FileGUID, UriKind.Absolute) Using client As HttpClient = CreateHTTPClient(New Uri(URL), AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) response = client.GetAsync(requestURI).Result End Using If response.IsSuccessStatusCode Then Using streamReader = response.Content.ReadAsStreamAsync.Result Using outputFile = IO.File.Create(targetFilePath) streamReader.Seek(0, IO.SeekOrigin.Begin) streamReader.CopyTo(outputFile) End Using End Using Else Throw New Exception("Server returned status " + response.StatusCode + " and message " + response.Content.ReadAsStringAsync.Result + " while calling " + requestURI.ToString()) End If End Sub Public Function CreateCase(PlatformURL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, ProcessVersionInstanceGUID As String, Title As String, ContactsSearch As String, Attachments As String(), AttachmentsWithTags As String, NewPacketCommunication As String, DataFields As String, SchedulePeriodGuid As String) As String 'Create new case Dim NewCaseRequest As String = "{""CaseAttributeVersionGUID"":""" + ProcessVersionInstanceGUID + """}" Dim createCaseURL As String = PlatformURL + APIBaseURL + "case/create" Dim newCaseJSON As String = RESTPOSTAsString(createCaseURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, NewCaseRequest) 'parse the Json and grab the GUID Dim newCaseObject As JObject = JObject.Parse(newCaseJSON) Dim newCaseGUID As String = newCaseObject("Result")("GUID").Value(Of String) 'Get and update the created Case with details Dim getCaseURL As String = PlatformURL + APIBaseURL + "case/get?caseGUID=" + newCaseGUID Dim caseJSON As String = RESTGETAsString(getCaseURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim caseObject As JObject = JObject.Parse(caseJSON) Dim files As JArray = New JArray 'Get contacts from search for each in list and add those to case. If Not String.IsNullOrEmpty(ContactsSearch) Then Dim ContactsSearchArray As JArray = JArray.Parse(ContactsSearch) For Each SearchItem As JObject In ContactsSearchArray Try Dim searchRequestJSON As String = "{""Search"":""" + SearchItem("Search").Value(Of String) + """,""MaximumResults"":1}" Dim contactResults As String = GetContactResults(PlatformURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, searchRequestJSON, newCaseGUID) Dim contactApiResultArray As JArray = JArray.Parse(contactResults) 'add the tags as requested. If contactApiResultArray.Count > 0 Then Dim ContactTags As JArray = New JArray() Dim userTag As String If SearchItem.ContainsKey("UserTag") Then userTag = SearchItem("UserTag").Value(Of String) Else userTag = Nothing End If If SearchItem.ContainsKey("OriginalRequesterTag") Then If SearchItem("OriginalRequesterTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", OriginalRequesterTagGUID}}) End If End If If SearchItem.ContainsKey("PrimaryContactTag") Then If SearchItem("PrimaryContactTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", PrimaryContactTagGUID}}) End If End If If SearchItem.ContainsKey("RequesterTag") Then If SearchItem("RequesterTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", RequesterTagGUID}}) End If End If If SearchItem.ContainsKey("SubjectTag") Then If SearchItem("SubjectTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", SubjectTagGUID}}) End If End If If SearchItem.ContainsKey("CCTag") Then If SearchItem("CCTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", CCTagGUID}}) End If End If If Not String.IsNullOrEmpty(userTag) Dim contactTagsArray As String() = userTag.Split(",") If contactTagsArray.Count > 0 Then Dim getContactTagsURL As String = PlatformURL + APIBaseURL + "ContactTagConfiguration/GetAll" Dim jsonTagsResult As String = RESTGETAsString(getContactTagsURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim tagsArray As JArray = JArray.Parse(jsonTagsResult) For Each tag As String In contactTagsArray If tag IsNot Nothing Then For Each tagWithGuid As JObject In tagsArray If tag.Contains(tagWithGuid("Name").Value(Of String)) Then ContactTags.Add(New JObject From {{"Guid", tagWithGuid("GUID").Value(Of String)}}) Exit For End If Next End If Next End If End If Dim Contacts As JArray = caseObject("Contacts") Contacts.Add(New JObject From {{"Guid", contactApiResultArray(0)("UserGUID")}, {"Tags", ContactTags}}) caseObject("Contacts") = Contacts End If Catch ex As Exception Throw New Exception(ex.ToString) End Try Next End If caseObject("Title") = Title caseObject("Description") = Title 'If Attachments IsNot Nothing AndAlso Attachments.Count(Function(x) x.Trim <> "") > 0 Then caseObject("Files") = New JArray From {Attachments.Select(Function(FileName) GetNewFileJSON(FileName))} If Attachments IsNot Nothing AndAlso Attachments.Count(Function(x) x.Trim <> "") > 0 Then For Each pathOfFile As String In Attachments files.Add(New JObject From { {"Filename", Path.GetFileName(pathOfFile)}, {"Data", GetBinaryFileData(pathOfFile)} }) Next End If If Not String.IsNullOrEmpty(AttachmentsWithTags) Then Dim AttachmentsWithTagsArray As JArray = JArray.Parse(AttachmentsWithTags) Dim getFileTagsURL As String = PlatformURL + APIBaseURL + "FileTagConfiguration/GetAll" Dim jsonTagsResult As String = RESTGETAsString(getFileTagsURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim tagsArray As JArray = JArray.Parse(jsonTagsResult) For Each Item As JObject In AttachmentsWithTagsArray Dim FilePath = Item("FilePath").Value(Of String) Dim fileTagsArray As String()= Item("FileTags").Value(Of String).Split(",") Dim FileTags As JArray = New JArray If fileTagsArray.Count > 0 Then For Each tag As String In fileTagsArray If tag IsNot Nothing Then For Each tagWithGuid As JObject In tagsArray If tag.Contains(tagWithGuid("Name").Value(Of String)) Then FileTags.Add(New JObject From {{"Guid", tagWithGuid("GUID").Value(Of String)}}) Exit For End If Next End If Next End If files.Add(New JObject From { {"Filename", Path.GetFileName(FilePath)}, {"Tags", FileTags}, {"Data", GetBinaryFileData(FilePath)} }) Next caseObject("Files")= files End If 'Add communication to the case Dim addPacketCommunicationURL As String = PlatformURL + APIBaseURL + "PacketCommunication/AddPacketCommunication?packetGUID=" + newCaseGUID If NewPacketCommunication <> "" Then RESTPOSTAsString(addPacketCommunicationURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, NewPacketCommunication) If DataFields <> "" Then caseObject("DataFields") = JObject.Parse(DataFields) If SchedulePeriodGuid <> "" Then caseObject("SchedulePeriodGUID") = Guid.Parse(SchedulePeriodGUID) 'Update the case on server Dim updateCaseURL As String = PlatformURL + APIBaseURL + "case/SetToDo" RESTPOSTAsString(updateCaseURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, caseObject.ToString()) Return newCaseGUID End Function Public Function CreateTicket(PlatformURL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, ProcessVersionInstanceGUID As String, TicketAttributeGUID As String, Title As String, ContactsSearch As String, Attachments As String(), AttachmentsWithTags As String, NewPacketCommunication As String, DataFields As String) As String Dim ticketContacts As JArray = New JArray Dim ticketFiles As JArray = New JArray Dim files As JArray = New JArray 'Create the ticket Dim NewTicketAttribute = New JObject From {{"GUID", TicketAttributeGUID}} Dim NewPacketRequest = New JObject From {{"TicketCategoryAttribute", NewTicketAttribute}, {"TicketAttributeVersionGUID",ProcessVersionInstanceGUID}} Dim createPacketURL As String = PlatformURL + APIBaseURL + "ticket/create" Dim newPacketJSON As String = RESTPOSTAsString(createPacketURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, NewPacketRequest.ToString()) 'parse and grab the GUID Dim ticketObject As JObject = JObject.Parse(newPacketJSON)("Result") Dim newPacketGUID As String = ticketObject("GUID").Value(Of String) 'Get contacts from search for each in list and add those to case. Dim ContactsSearchArray As JArray = JArray.Parse(ContactsSearch) For Each SearchItem As JObject In ContactsSearchArray Try Dim searchRequestJSON As String = "{""Search"":""" + SearchItem("Search").Value(Of String) + """,""MaximumResults"":1}" Dim contactResults As String = GetContactResults(PlatformURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, searchRequestJSON, newPacketGUID) Dim contactApiResultArray As JArray = JArray.Parse(contactResults) 'add the tags as requested. If contactApiResultArray.Count > 0 Then Dim ContactTags As JArray = New JArray Dim userTag As String If SearchItem.ContainsKey("UserTag") Then userTag = SearchItem("UserTag").Value(Of String) Else userTag = Nothing End If If SearchItem.ContainsKey("OriginalRequesterTag") Then If SearchItem("OriginalRequesterTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", OriginalRequesterTagGUID}}) End If End If If SearchItem.ContainsKey("PrimaryContactTag") Then If SearchItem("PrimaryContactTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", PrimaryContactTagGUID}}) End If End If If SearchItem.ContainsKey("RequesterTag") Then If SearchItem("RequesterTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", RequesterTagGUID}}) End If End If If SearchItem.ContainsKey("SubjectTag") Then If SearchItem("SubjectTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", SubjectTagGUID}}) End If End If If SearchItem.ContainsKey("CCTag") Then If SearchItem("CCTag").Value(Of Boolean) Then ContactTags.Add(New JObject From {{"Guid", CCTagGUID}}) End If End If If Not String.IsNullOrEmpty(userTag) Dim contactTagsArray As String() = userTag.Split(",") If contactTagsArray.Count > 0 Then Dim getContactTagsURL As String = PlatformURL + APIBaseURL + "ContactTagConfiguration/GetAll" Dim jsonTagsResult As String = RESTGETAsString(getContactTagsURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim tagsArray As JArray = JArray.Parse(jsonTagsResult) For Each tag As String In contactTagsArray If tag IsNot Nothing Then For Each tagWithGuid As JObject In tagsArray If tag.Contains(tagWithGuid("Name").Value(Of String)) Then ContactTags.Add(New JObject From {{"Guid", tagWithGuid("GUID").Value(Of String)}}) Exit For End If Next End If Next End If End If Dim Contacts As JArray = ticketObject("Contacts") Contacts.Add(New JObject From {{"GUID",contactApiResultArray(0)("UserGUID")},{"Tags",ContactTags}}) ticketContacts = Contacts End If Catch ex As Exception 'ignore, might be old version that doesn't have permission to search contacts End Try Next 'If Attachments IsNot Nothing AndAlso Attachments.Count(Function(x) x.Trim <> "") > 0 Then ticketFiles = New JArray From {Attachments.Select(Function(FileName) GetNewFileJSON(FileName))} If Attachments IsNot Nothing AndAlso Attachments.Count(Function(x) x.Trim <> "") > 0 Then For Each pathOfFile As String In Attachments files.Add(New JObject From { {"Filename", Path.GetFileName(pathOfFile)}, {"Data", GetBinaryFileData(pathOfFile)} }) Next End If If Not String.IsNullOrEmpty(AttachmentsWithTags) Then Dim AttachmentsWithTagsArray As JArray = JArray.Parse(AttachmentsWithTags) Dim getFileTagsURL As String = PlatformURL + APIBaseURL + "FileTagConfiguration/GetAll" Dim jsonTagsResult As String = RESTGETAsString(getFileTagsURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim tagsArray As JArray = JArray.Parse(jsonTagsResult) For Each Item As JObject In AttachmentsWithTagsArray Dim FilePath = Item("FilePath").Value(Of String) Dim fileTagsArray As String()= Item("FileTags").Value(Of String).Split(",") Dim FileTags As JArray = New JArray If fileTagsArray.Count > 0 Then For Each tag As String In fileTagsArray If tag IsNot Nothing Then For Each tagWithGuid As JObject In tagsArray If tag.Contains(tagWithGuid("Name").Value(Of String)) Then FileTags.Add(New JObject From {{"Guid", tagWithGuid("GUID").Value(Of String)}}) Exit For End If Next End If Next End If files.Add(New JObject From { {"Filename", Path.GetFileName(FilePath)}, {"Tags", FileTags}, {"Data", GetBinaryFileData(FilePath)} }) Next ticketFiles = files End If 'Add communication to the ticket Dim addPacketCommunicationURL As String = PlatformURL + APIBaseURL + "PacketCommunication/AddPacketCommunication?packetGUID=" + newPacketGUID If NewPacketCommunication <> "" Then RESTPOSTAsString(addPacketCommunicationURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, NewPacketCommunication) 'Get and update the created Ticket Dim getCaseURI As String = PlatformURL + APIBaseURL + "ticket/get?ticketGUID=" + newPacketGUID Dim ticketJSON = RESTGETAsString(getCaseURI, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim createdTicketObject As JObject = JObject.Parse(ticketJSON) createdTicketObject("Title") = Title createdTicketObject("Description") = Title createdTicketObject("Files") = ticketFiles createdTicketObject("Contacts") = ticketContacts If DataFields <> "" Then createdTicketObject("DataFields") = JObject.Parse(DataFields) 'Update the ticket on server Dim updateCaseURL As String = PlatformURL + APIBaseURL + "ticket/SetToDo" RESTPOSTAsString(updateCaseURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, createdTicketObject.ToString()) Return newPacketGUID End Function Public Function GetPropertyValue(JSON As String, PropertyName As String) As String Dim jO As JObject = JObject.Parse(JSON) Return jO.SelectToken(PropertyName).ToString End Function Public Function SetPropertyValue(JSON As String, PropertyName As String, PropertyType As String, Value As String) As String Dim jsonToSet As JObject = JObject.Parse(JSON) Dim tokToSet = jsonToSet.SelectToken(PropertyName) Select Case PropertyType.ToLower() Case "string" tokToSet.Replace(New JValue(Value)) Case "wholenumber" tokToSet.Replace(New JValue(Long.Parse(Value))) Case "decimalnumber" tokToSet.Replace(New JValue(Decimal.Parse(Value))) Case "date", "datetime" tokToSet.Replace(New JValue(Date.Parse(Value))) Case "boolean" tokToSet.Replace(New JValue(Boolean.Parse(Value))) Case "jobject" tokToSet.Replace(New JValue(JObject.Parse(Value))) Case Else Throw New Exception("Property type must be one of the following: String, WholeNumber, DecimalNumber, Date, DateTime, Boolean, jObject") End Select Return jsonToSet.ToString() End Function Public Sub AddDefectToPacket(PlatformURL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, packetGUID As String, defectCategory1 As String, defectCategory2 As String, defectCategory3 As String, partyAtFault As String, affectedRecordCount As Long, resolved As Boolean, description As String, ProcessType As Integer) 'Throw Errors if provided values are null If String.IsNullOrEmpty(defectCategory1) Then Throw New ArgumentNullException("DefectCategory1") If String.IsNullOrEmpty(description) Then Throw New ArgumentNullException("Description") If String.IsNullOrEmpty(partyAtFault) Then Throw New ArgumentNullException("PartyAtFault") Dim getURL As String = "" If ProcessType = 1 Then getURL = PlatformURL + APIBaseURL + "Case/Get?caseGUID=" + packetGUID ElseIf ProcessType = 2 Then getURL = PlatformURL + APIBaseURL + "Ticket/Get?ticketGUID=" + packetGUID ElseIf ProcessType = 3 Then getURL = PlatformURL + APIBaseURL + "Action/Get?actionGUID=" + packetGUID End If 'API - Get Packet Dim packetJSON As String = RESTGETAsString(getURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) If packetJSON Is Nothing Then Throw New Exception("Packet not found " + packetGUID) Dim packetObject As JObject = JObject.Parse(packetJSON) 'API - Get Defect Categories list Dim getCategoriesURL As String = PlatformURL + APIBaseURL + "Defect/GetDefectCategories?serviceLineGUID=" + packetObject("ServiceLineGUID").Value(Of String) Dim categoriesJSON As String = RESTGETAsString(getCategoriesURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) If categoriesJSON Is Nothing Then Throw New Exception("Error While loading Defect categories") Dim categoriesArray As JArray = JArray.Parse(categoriesJSON) If categoriesArray.Count = 0 Then Throw New Exception("Defect categories are Not configured. Zero categories found") 'API - Get Party At Fault list from API Dim getDefectPartiesAtFaultURL As String = PlatformURL + APIBaseURL + "Defect/GetDefectPartiesAtFault" Dim defectPartiesJSON As String = RESTGETAsString(getDefectPartiesAtFaultURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) If defectPartiesJSON Is Nothing Then Throw New Exception("Error While loading Parties at fault") Dim defectPartiesArray As JArray = JArray.Parse(defectPartiesJSON) If defectPartiesArray.Count = 0 Then Throw New Exception("Parties at fault are Not configured. Zero Parties found") 'Search Selected Party at fault from List Dim selectedParty As JObject = Nothing For Each searchItem As JObject In defectPartiesArray If searchItem("Name") = partyAtFault Then selectedParty = searchItem Exit For End If Next If Not String.IsNullOrEmpty(partyAtFault) AndAlso selectedParty Is Nothing Then Throw New Exception("Parties at fault '" + partyAtFault + "' not found") End If 'Search Selected Category values from List Dim selectedCatGUID As Guid = Guid.Empty For Each cat1 As JObject In categoriesArray If cat1("Name") = defectCategory1 Then Dim level2Array As JArray = cat1("Level2") If Not String.IsNullOrEmpty(defectCategory2) Then If level2Array.Count > 0 Then For Each cat2 As JObject In level2Array If cat2("Name") = defectCategory2 Then Dim level3Array As JArray = cat2("Level3") If Not String.IsNullOrEmpty(defectCategory3) Then If level3Array.Count > 0 Then For Each cat3 As JObject In level3Array If cat3("Name") = defectCategory3 Then selectedCatGUID = cat3("GUID") End If Next If selectedCatGUID = Guid.Empty Then Throw New Exception("Category 3 not found in the list") End If Else Throw New Exception("Level 3 list for " + cat2("Name").Value(Of String) + " is Empty. " + defectCategory3 + " is not available") End If Else If level3Array.Count > 0 Then Throw New Exception("Level 2 list for " + cat2("Name").Value(Of String) + "is available. Please select Category 3.") Else selectedCatGUID = cat2("GUID") End If End If End If Next If selectedCatGUID = Guid.Empty Then Throw New Exception("Category 2 not found in the list") End If Else Throw New Exception("Level 2 list for " + cat1("Name").Value(Of String) + " is Empty. " + defectCategory2 + " is not available") End If Else If level2Array.Count > 0 Then Throw New Exception("Level 2 list for " + cat1("Name").Value(Of String) + " is available. Please select Category 2.") Else selectedCatGUID = cat1("GUID") End If End If End If Next If selectedCatGUID = Guid.Empty Then Throw New Exception("Category 1 not found in the list") End If 'Check ProcessType of the Packet (Case, Action Or Ticket) And Update Dim updateURL As String = "" Select Case packetObject("ProcessType") Case "1" 'Case updateURL = PlatformURL + APIBaseURL + "Case/Update" Case "2" 'Ticket updateURL = PlatformURL + APIBaseURL + "Ticket/Update" Case "3" 'Action updateURL = PlatformURL + APIBaseURL + "Action/Update" End Select Dim newDefect As New JObject From { {"DefectPartyAtFaultOption", New JObject From {{"GUID" , selectedParty("GUID")}}}, {"Description", description}, {"DefectCategory", New JObject From {{"GUID" , selectedCatGUID}}}, {"AffectedRecordCount", affectedRecordCount}, {"Resolved", resolved}, {"Retired", False} } DirectCast(packetObject("Defects"), JArray).Add(newDefect) RESTPOSTAsString(updateURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, packetObject.ToString()) End Sub Public Function LaunchAdhocAction(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, CaseGUID As String, ActionAttributeGUID As String, OverrideDueDate As Date, Instructions As String, LaunchCopies As Integer) As String Dim dtDate = OverrideDueDate If dtDate > Date.MinValue Then If dtDate.Year >= Date.Now.Year Then If dtDate.Year = Date.Now.Year Then If (dtDate.Day < Date.Now.Day) AndAlso (dtDate.Month < Date.Now.Month) Then Throw New Exception("Incorrect Date/Month") End If End If Else Throw New Exception("Year should be Current Year/greater") End If End If If LaunchCopies <=0 Then Throw New Exception("Number of launch copies should be greater than Zero") End If Dim casePacket As New JObject From { {"GUID", CaseGUID}, {"ActionAttributeGUID", ActionAttributeGUID}, {"ActionOverrideDueDate", OverrideDueDate}, {"ActionOverrideInstruction", Instructions}, {"NumberOfTimesToLaunch", LaunchCopies} } Dim launchAdhocActionURL As String = URL + APIBaseURL + "Case/LaunchAdhocAction" Return RESTPOSTAsString(launchAdhocActionURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, casePacket.ToString()) End Function Public Function AttachFile(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, PacketGUID As String, TargetPath As String, TargetFileName As String, Note As String, FileTagsArray As String()) As String Dim targetFilePath As String = IO.Path.Combine(TargetPath, TargetFileName) Dim fileTags As JArray = New JArray Dim getFileTagsURL As String = URL + APIBaseURL + "FileTagConfiguration/GetAll" Dim fileTagsResultJSON As String = RESTGETAsString(getFileTagsURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim fileTagsResultArray As JArray = JArray.Parse(fileTagsResultJSON) For Each value As String In FileTagsArray If value IsNot Nothing Then For Each tagWithGuid As JObject In fileTagsResultArray If (value.Equals(tagWithGuid("Name").Value(Of String))) Then fileTags.Add(New JObject From {{"FileTagGUID", tagWithGuid("GUID").Value(Of String)}, {"Name", tagWithGuid("Name").Value(Of String)},{"IsHidden",tagWithGuid("IsHidden").Value(Of Boolean)}}) Exit For End If Next End If Next Dim FileUpdate As JObject = New JObject From { {"Filename", TargetFileName}, {"Note", Note}, {"Tags",fileTags}, {"Data", GetBinaryFileData(targetFilePath)} } Dim getFileAttach As String = URL + APIBaseURL + "Packet/AttachFile?packetGUID=" + PacketGuid Return RESTPOSTAsString(getFileAttach, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, FileUpdate.ToString()) End Function Public Function FetchCommunications(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, PacketGUID As String, FilterType As String) As String Dim returnResult As New JObject Dim getCommunicationsURL As String = URL + APIBaseURL + "PacketCommunication/GetCommunications?packetGUID=" + PacketGUID Dim jsonResult As String = RESTGETAsString(getCommunicationsURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim result As String = jsonResult Dim res As JArray = JArray.Parse(jsonResult) Dim token As List(Of JToken) = res.ToList If FilterType IsNot Nothing Then For Each tkn As JObject In token If tkn("TypeDescription").ToString.ToLower.Trim.Equals(FilterType.ToLower.Trim) Then returnResult.Add(tkn) End If Next result = returnResult.ToString() End If Return result End Function Public Sub ChecklistUpdate(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, Checklist As String) 'Get Application Version Dim getPlatformConfigurationURI As String = URL + APIBaseURL + "PlatformConfiguration/GetPlatformInformation" Dim platformConfigurationJSON = RESTGETAsString(getPlatformConfigurationURI, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim currentApplicationVersion As New Version(JObject.Parse(platformConfigurationJSON)("ApplicationVersion")) Dim newAPIApplicationVersion As New Version("2022.2.0.0") Dim checklistURI As String = URL + APIBaseURL + "Action/UpdateChecklist" Dim response If currentApplicationVersion >= newAPIApplicationVersion Then response = RESTPOSTAsString(checklistURI, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,Checklist) Else Dim chckObject As JObject = JObject.Parse(Checklist) chckObject("Decision")=chckObject("Result") response = RESTPOSTAsString(checklistURI, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,chckObject.ToString()) End If End Sub Public Sub CommunicationSaveFile(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, CommunicationAttachmentGUID As String, TargetPath As String, AllowOverwrite As Boolean) Dim targetFilePath As String Dim response As HttpResponseMessage If String.IsNullOrWhiteSpace(AuthenticationToken) Then Throw New Exception("Authentication Token Required") End If Dim requestURI As Uri = New Uri(URL+APIBaseURL+"PacketCommunication/GetPacketCommunicationAttachment?packetCommunicationAttachmentGUID="+CommunicationAttachmentGUID+"&forceDownload=true", UriKind.Absolute) Using client As HttpClient = CreateHTTPClient(requestURI, authenticationToken, proxyAddress, proxyUserName, proxyPassword) response = client.GetAsync(requestURI).Result End Using If response.IsSuccessStatusCode Then IO.Directory.CreateDirectory(TargetPath) Dim nameOfFile As String = response.Content.Headers.ContentDisposition.FileNameStar If nameOfFile.Contains("-") Then nameOfFile = nameOfFile.Replace("-", " ") End If If nameOfFile.Contains("+") Then nameOfFile = nameOfFile.Replace("+", " ") End If If nameOfFile.Contains("'") Then nameOfFile = nameOfFile.Replace("'", " ") End If If nameOfFile.Contains("/") Then nameOfFile = nameOfFile.Replace("/", " ") End If If nameOfFile.Contains("@") Then nameOfFile = nameOfFile.Replace("@", " ") End If If nameOfFile.Contains("!") Then nameOfFile = nameOfFile.Replace("!", " ") End If If nameOfFile.Contains("_") Then nameOfFile = nameOfFile.Replace("_", " ") End If targetFilePath = IO.Path.Combine(TargetPath, nameOfFile) If Not AllowOverwrite AndAlso IO.File.Exists(targetFilePath) Then Throw New IO.IOException("File"+ targetFilePath+ "already exists.") End If Using streamReader = response.Content.ReadAsStreamAsync.Result Using outputFile = IO.File.Create(targetFilePath) streamReader.Seek(0, IO.SeekOrigin.Begin) streamReader.CopyTo(outputFile) End Using End Using Else Throw New Exception("Server returned status " + response.StatusCode + " and message " + response.Content.ReadAsStringAsync.Result + " while calling " + requestURI.ToString()) End If End Sub Public Function GetProcesses(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, CustomerName As String, ContractName As String, ServiceName As String, ProcessName As String) As String Dim dt As DataTable = New DataTable() Dim filteredTable As DataTable = New DataTable() dt.Columns.Add("Customers", GetType(String)) dt.Columns.Add("Contracts", GetType(String)) dt.Columns.Add("Services", GetType(String)) dt.Columns.Add("Process", GetType(String)) dt.Columns.Add("ProcessGuid", GetType(String)) Dim requestURI As Uri = New Uri(URL + APIBaseURL + "packet/GetContexts?processType=Case&forSelfService=false", UriKind.Absolute) Using client As HttpClient = CreateHTTPClient(requestURI, authenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim messageResult As HttpResponseMessage = client.GetAsync(requestURI).Result If messageResult.IsSuccessStatusCode Then Dim cats As List(Of ContextCustomerLevel) = JsonConvert.DeserializeObject(Of List(Of ContextCustomerLevel))(messageResult.Content.ReadAsStringAsync.Result) For Each cat As ContextCustomerLevel In cats For Each contract As ContextContractLevel In cat.Contracts For Each service As ContextServiceLevel In contract.Services For Each process As ContextProcessLevel In service.Processes dt.Rows.Add(cat.Name, contract.Name, service.Name, process.Name, process.GUID) Next Next Next Next If Not String.IsNullOrEmpty(CustomerName) Then If Not String.IsNullOrEmpty(ContractName) Then If Not String.IsNullOrEmpty(ServiceName) Then If Not String.IsNullOrEmpty(ProcessName) Then filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Customers") = CustomerName And r.Field(Of String)("Contracts") = ContractName And r.Field(Of String)("Services") = ServiceName And r.Field(Of String)("Process") = ProcessName).CopyToDataTable() Else filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Customers") = CustomerName And r.Field(Of String)("Contracts") = ContractName And r.Field(Of String)("Services") = ServiceName).CopyToDataTable() End If Else If Not String.IsNullOrEmpty(ProcessName) Then filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Customers") = CustomerName And r.Field(Of String)("Contracts") = ContractName And r.Field(Of String)("Process") = ProcessName).CopyToDataTable() Else filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Customers") = CustomerName And r.Field(Of String)("Contracts") = ContractName).CopyToDataTable() End If End If Else If Not String.IsNullOrEmpty(ServiceName) Then If Not String.IsNullOrEmpty(ProcessName) Then filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Customers") = CustomerName And r.Field(Of String)("Services") = ServiceName And r.Field(Of String)("Process") = ProcessName).CopyToDataTable() Else filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Customers") = CustomerName And r.Field(Of String)("Services") = ServiceName).CopyToDataTable() End If Else If Not String.IsNullOrEmpty(ProcessName) Then filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Customers") = CustomerName And r.Field(Of String)("Process") = ProcessName).CopyToDataTable() Else filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Customers") = CustomerName).CopyToDataTable() End If End If End If Else If Not String.IsNullOrEmpty(ContractName) Then If Not String.IsNullOrEmpty(ServiceName) Then If Not String.IsNullOrEmpty(ProcessName) Then filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Contracts") = ContractName And r.Field(Of String)("Services") = ServiceName And r.Field(Of String)("Process") = ProcessName).CopyToDataTable() Else filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Contracts") = ContractName And r.Field(Of String)("Services") = ServiceName).CopyToDataTable() End If Else If Not String.IsNullOrEmpty(ProcessName) Then filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Contracts") = ContractName And r.Field(Of String)("Process") = ProcessName).CopyToDataTable() Else filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Contracts") = ContractName).CopyToDataTable() End If End If Else If Not String.IsNullOrEmpty(ServiceName) Then If Not String.IsNullOrEmpty(ProcessName) Then filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Services") = ServiceName And r.Field(Of String)("Process") = ProcessName).CopyToDataTable() Else filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Services") = ServiceName).CopyToDataTable() End If Else If Not String.IsNullOrEmpty(ProcessName) Then filteredTable = dt.AsEnumerable().Where(Function(r) r.Field(Of String)("Process") = ProcessName).CopyToDataTable() Else filteredTable = dt.AsEnumerable().CopyToDataTable() End If End If End If End If Else Throw New Exception(messageResult.Content.ReadAsStringAsync.Result) End If End Using Return JSONConvert.SerializeObject(filteredTable) End Function Public Function ExtractTable(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, PacketGUID As String, PacketType As Integer, TableName As String) As String Dim packetURL As String = "" Dim tableResult As Object = New Object If PacketType = 1 Then packetURL = URL + APIBaseURL + "Case/Get?caseGUID=" + PacketGUID ElseIf PacketType = 2 Then packetURL = URL + APIBaseURL + "Ticket/Get?ticketGUID=" + PacketGUID ElseIf PacketType = 3 Then packetURL = URL + APIBaseURL + "Action/Get?actionGUID=" + PacketGUID End If If packetURL IsNot Nothing Then Dim response As String = RESTGETAsString(packetURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim jObj As JObject = JObject.Parse(response) tableResult = jObj("DataFields")(TableName) End If Return tableResult.ToString() End Function Public Function CaseStatusInProgress(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, CasePacket As String) As String If String.IsNullOrEmpty(CasePacket) Then Throw New ArgumentNullException("CasePacket") Dim setCaseStatusURL As String = URL + APIBaseURL + "Case/SetInProgress" Dim response As String="" If setCaseStatusURL IsNot Nothing Then response = RESTPOSTAsString(setCaseStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,CasePacket) End If Return response End Function Public Function CaseStatusToDo(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, CasePacket As String) As String If String.IsNullOrEmpty(CasePacket) Then Throw New ArgumentNullException("CasePacket") Dim setCaseStatusURL As String = URL + APIBaseURL + "Case/SetToDo" Dim response As String="" If setCaseStatusURL IsNot Nothing Then response = RESTPOSTAsString(setCaseStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,CasePacket) End If Return response End Function Public Function CaseStatusResolved(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, CasePacket As String) As String If String.IsNullOrEmpty(CasePacket) Then Throw New ArgumentNullException("CasePacket") Dim setCaseStatusURL As String = URL + APIBaseURL + "Case/SetResolved" Dim response As String="" If setCaseStatusURL IsNot Nothing Then response = RESTPOSTAsString(setCaseStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,CasePacket) End If Return response End Function Public Function CaseStatusAbort(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, CasePacket As String) As String If String.IsNullOrEmpty(CasePacket) Then Throw New ArgumentNullException("CasePacket") Dim setCaseStatusURL As String = URL + APIBaseURL + "Case/Abort" Dim response As String="" If setCaseStatusURL IsNot Nothing Then response = RESTPOSTAsString(setCaseStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,CasePacket) End If Return response End Function Public Function CaseStatusWaiting(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, CasePacket As String, CaseWaitingType As Integer, CaseWaitingReason As Integer, CaseWaitingUntil As Date) As String If String.IsNullOrEmpty(CasePacket) Then Throw New ArgumentNullException("CasePacket") Dim setCaseStatusURL As String = URL + APIBaseURL + "Case/SetWaiting" Dim response As String="" Dim caseObject As JObject = JObject.Parse(CasePacket) caseObject("WaitType")= CaseWaitingType.ToString() caseObject("WaitingFor")= CaseWaitingReason.ToString() caseObject("ScheduledFollowUpOn")= CaseWaitingUntil If setCaseStatusURL IsNot Nothing Then response = RESTPOSTAsString(setCaseStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,caseObject.ToString()) End If Return response End Function Public Function ActionStatusWaiting(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, ActionPacket As String, ActionWaitingType As Integer, ActionWaitingUntil As Date) As String If String.IsNullOrEmpty(ActionPacket) Then Throw New ArgumentNullException("ActionPacket") Dim setActionStatusURL As String = URL + APIBaseURL + "Action/SetWaiting" Dim response As String="" Dim actionObject As JObject = JObject.Parse(ActionPacket) actionObject("WaitType")= ActionWaitingType.ToString() actionObject("ScheduledFollowUpOn")= ActionWaitingUntil If setActionStatusURL IsNot Nothing Then response = RESTPOSTAsString(setActionStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,actionObject.ToString()) End If Return response End Function Public Function ActionStatusInProgress(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, ActionPacket As String) As String If String.IsNullOrEmpty(ActionPacket) Then Throw New ArgumentNullException("ActionPacket") Dim setActionStatusURL As String = URL + APIBaseURL + "Action/SetInProgress" Dim response As String="" If setActionStatusURL IsNot Nothing Then response = RESTPOSTAsString(setActionStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,ActionPacket) End If Return response End Function Public Function ActionStatusToDo(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, ActionPacket As String) As String If String.IsNullOrEmpty(ActionPacket) Then Throw New ArgumentNullException("ActionPacket") Dim setActionStatusURL As String = URL + APIBaseURL + "Action/SetToDo" Dim response As String="" If setActionStatusURL IsNot Nothing Then response = RESTPOSTAsString(setActionStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,ActionPacket) End If Return response End Function Public Function ActionStatusResolveSuccessfully(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, ActionPacket As String) As String If String.IsNullOrEmpty(ActionPacket) Then Throw New ArgumentNullException("ActionPacket") Dim setActionStatusURL As String = URL + APIBaseURL + "Action/ResolveSuccessfully" Dim response As String="" If setActionStatusURL IsNot Nothing Then response = RESTPOSTAsString(setActionStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,ActionPacket) End If Return response End Function Public Function ActionStatusResolveUnsuccessfully(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, ActionPacket As String, Reason As String) As String If String.IsNullOrEmpty(ActionPacket) Then Throw New ArgumentNullException("ActionPacket") If String.IsNullOrEmpty(Reason) Then Throw New ArgumentNullException("Reason") Dim setActionStatusURL As String = URL + APIBaseURL + "Action/ResolveUnsuccessfully" Dim response As String="" Dim actionObject As JObject = JObject.Parse(ActionPacket) actionObject("NotDoneSuccessfullyComment")= Reason.ToString() If setActionStatusURL IsNot Nothing Then response = RESTPOSTAsString(setActionStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,actionObject.ToString()) End If Return response End Function Public Function TicketStatusInProgress(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/SetInProgress" Dim response As String="" If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketPacket) End If Return response End Function Public Function TicketStatusLaunchCase(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String, CaseAttributeGUID As String, LaunchCaseOverrideDueDate As String, SchedulePeriodGUID As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/LaunchCase" Dim response As String="" Dim TicketObject As JObject = JObject.Parse(TicketPacket) TicketObject("CaseAttributeGUID")= CaseAttributeGUID TicketObject("LaunchCaseOverrideDueDate")= LaunchCaseOverrideDueDate TicketObject("SchedulePeriodGUID")= SchedulePeriodGUID If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketObject.ToString()) End If Return response End Function Public Function TicketStatusResolved(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String, NewCommunication As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") If String.IsNullOrEmpty(NewCommunication) Then Throw New ArgumentNullException("NewCommunication") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/Resolve" Dim response As String="" Dim TicketObject As JObject = JObject.Parse(TicketPacket) TicketObject("NewCommunication")= JObject.Parse(NewCommunication) If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketObject.ToString()) End If Return response End Function Public Function TicketStatusSplit(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String, SplitTicket As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") If String.IsNullOrEmpty(SplitTicket) Then Throw New ArgumentNullException("SplitTicket") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/Split" Dim response As String="" Dim TicketObject As JObject = JObject.Parse(TicketPacket) TicketObject("NewSplitTickets")= JArray.Parse(SplitTicket) If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketObject.ToString()) End If Return response End Function Public Function TicketStatusMerge(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String, TargetPacketGUID As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") If String.IsNullOrEmpty(TargetPacketGUID) Then Throw New ArgumentNullException("TargetPacketGUID") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/Merge" Dim response As String="" Dim TicketObject As JObject = JObject.Parse(TicketPacket) TicketObject("TargetPacketGUID")= TargetPacketGUID If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketObject.ToString()) End If Return response End Function Public Function TicketStatusMergeInto(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String, TargetPacketGUIDs As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/MergeInto" Dim response As String="" Dim TicketObject As New JObject TicketObject("Ticket")= JObject.Parse(TicketPacket) TicketObject("TicketGUIDsToMerge")= JArray.Parse(TargetPacketGUIDs) If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketObject.ToString()) End If Return response End Function Public Function TicketStatusWaiting(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String, WaitType As Integer, DaysToWaitForMoreInformation As Integer, CloseIfNoResponseReceived As Boolean, WaitForMoreInformationUntil As Date) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/SetWaiting" Dim response As String="" Dim TicketObject As JObject = JObject.Parse(TicketPacket) TicketObject("WaitType")= WaitType TicketObject("DaysToWaitForMoreInformation")= DaysToWaitForMoreInformation TicketObject("CloseIfNoResponseReceived")= CloseIfNoResponseReceived TicketObject("ScheduledFollowUpOn")= WaitForMoreInformationUntil If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketObject.ToString()) End If Return response End Function Public Function TicketStatusToDo(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/SetToDo" Dim response As String="" If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketPacket) End If Return response End Function Public Function TicketStatusResolveDueToNoResponse(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/ResolveDueToNoResponse" Dim response As String="" If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketPacket) End If Return response End Function Public Function TicketStatusReject(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/Reject" Dim response As String="" If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketPacket) End If Return response End Function Public Function TicketStatusRejectAsSpam(URL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, TicketPacket As String) As String If String.IsNullOrEmpty(TicketPacket) Then Throw New ArgumentNullException("TicketPacket") Dim setTicketStatusURL As String = URL + APIBaseURL + "Ticket/RejectAsSpam" Dim response As String="" If setTicketStatusURL IsNot Nothing Then response = RESTPOSTAsString(setTicketStatusURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword,TicketPacket) End If Return response End Function Public Function SearchForContact(PlatformURL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, search As String, maximumResults As Integer, packetGuid As String) As String Dim searchRequest As JObject = New JObject From {{"Search",search}, {"MaximumResults", maximumResults}, {"MustHaveEmailAddress", "True"}, {"Type", "Contact"}} Dim contacts As String = GetContactResults(PlatformURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, searchRequest.ToString(), packetGuid) Return contacts End Function Public Function GetContactResults(PlatformURL As String, AuthenticationToken As String, proxyAddress As String, proxyUserName As String, proxyPassword As String, searchRequest As String, packetGuid As String) 'Get Application Version Dim getPlatformConfigurationURI As String = PlatformURL + APIBaseURL + "PlatformConfiguration/GetPlatformInformation" Dim platformConfigurationJSON = RESTGETAsString(getPlatformConfigurationURI, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword) Dim currentApplicationVersion As New Version(JObject.Parse(platformConfigurationJSON)("ApplicationVersion")) Dim newContactAPIApplicationVersion As New Version("2022.1.0.0") Dim newContactApiResultArray As JArray = New JArray Dim oldContactApiResultArray As JArray = New JArray Dim contacts As JArray = New JArray If currentApplicationVersion >= newContactAPIApplicationVersion Then Dim newContactApiURL As String = PlatformURL + APIBaseURL + "Search/FreeTextContactSearch" Dim newContactApiResultJSON As String = RESTPOSTAsString(newContactApiURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, searchRequest) newContactApiResultArray = JArray.Parse(newContactApiResultJSON) Else Dim oldContactApiURL As String = PlatformURL + APIBaseURL + "contact/searchforcontact?packetGuid=" + packetGuid Dim oldContactApiResultJSON As String = RESTPOSTAsString(oldContactApiURL, AuthenticationToken, proxyAddress, proxyUserName, proxyPassword, searchRequest) oldContactApiResultArray = JArray.Parse(oldContactApiResultJSON) End If If newContactApiResultArray.Count > 0 Return newContactApiResultArray.ToString() Else For Each caseFlowContact As JObject In oldContactApiResultArray Dim contact As New JObject From { {"UserGUID", caseFlowContact("Employee")("GUID")}, {"FullName", caseFlowContact("Employee")("FullName")}, {"EmailAddress", caseFlowContact("Employee")("EmailAddress")}, {"UserType", caseFlowContact("Employee")("UserType")}, {"HasProfilePicture", caseFlowContact("Employee")("HasProfilePicture")}} contacts.Add(contact) Next Return contacts.ToString() End If End Function Public MustInherit Class BaseContext 'Declared Friend so that it isn't in external JSON 'Required by the Dapper loading code Friend Property ParentGUID As Guid Public Property GUID As Guid Public Property Name As String End Class Public Class ContextProcessLevel Inherits BaseContext Public Property AttributeGUID As Guid End Class Public Class ContextServiceLevel Inherits BaseContext Public Property Processes As New List(Of ContextProcessLevel) End Class Public Class ContextContractLevel Inherits BaseContext Public Property Services As New List(Of ContextServiceLevel) End Class Public Class ContextCustomerLevel Inherits BaseContext Public Property Contracts As New List(Of ContextContractLevel) End Class ]]>3423175d-aaf8-4bda-abeb-7e9e581d35d93423175d-aaf8-4bda-abeb-7e9e581d35d92a0cc1a6-7407-4ce7-a396-12097f6b21173423175d-aaf8-4bda-abeb-7e9e581d35d9ed4b33e4-505d-45d1-8fa8-dc585f5d3ab5Validates credentials and returns an Authentication Token to use in other Enate Actionsed4b33e4-505d-45d1-8fa8-dc585f5d3ab58209175a-e42d-4a24-8b83-97fb42f96751ed4b33e4-505d-45d1-8fa8-dc585f5d3ab53423175d-aaf8-4bda-abeb-7e9e581d35d9Clean Up Page This is an optional page where you might choose to perform some finalisation (or "cleanup") tasks as your business object is closed down. The cleanup action will be called automatically immediately after closing your business object at the end of a business process. You will not be able to call this action from a business process, nor will it be called at any other time than before the disposal of the business object.Initialise Page This is an optional page where you might choose to perform some initialisation tasks after your business object is loaded. The initialise action will be called automatically immediately after loading your business object. You will not be able to call this action from a business process, nor will it be called at any other time than after the creation of the object.ed4b33e4-505d-45d1-8fa8-dc585f5d3ab56d052893-02d9-4dc9-952c-c16d7e23be8fed4b33e4-505d-45d1-8fa8-dc585f5d3ab5texted4b33e4-505d-45d1-8fa8-dc585f5d3ab5texted4b33e4-505d-45d1-8fa8-dc585f5d3ab5texted4b33e4-505d-45d1-8fa8-dc585f5d3ab5textenate123a7dffd72-c0e6-4dc9-ab8f-fbd1fbdf3508The Get more Work Action is the entry point for most Enate workflows as this returns the next piece of work the bot should be working on. The output Packet is a subset of the object which contains enough information to determine next steps, which may include getting the full Case/Ticket/Action details with the appropriate Enate Action. If there is no work for the bot to do then this API returns no content.a7dffd72-c0e6-4dc9-ab8f-fbd1fbdf3508f1c86172-46f6-42e5-94e4-8543460c4816a7dffd72-c0e6-4dc9-ab8f-fbd1fbdf3508a7dffd72-c0e6-4dc9-ab8f-fbd1fbdf35088c750a9e-bfcc-475d-98fc-272f1fe65ca4a7dffd72-c0e6-4dc9-ab8f-fbd1fbdf3508texta7dffd72-c0e6-4dc9-ab8f-fbd1fbdf3508texta7dffd72-c0e6-4dc9-ab8f-fbd1fbdf3508texted4b33e4-505d-45d1-8fa8-dc585f5d3ab5flagTrue2b15f8b3-db99-4b9c-bf1f-545c5d3c7b52Indicates if there is more work for the Robot to work on.2b15f8b3-db99-4b9c-bf1f-545c5d3c7b527525e530-f5a9-4465-878c-f788570027122b15f8b3-db99-4b9c-bf1f-545c5d3c7b522b15f8b3-db99-4b9c-bf1f-545c5d3c7b524a13eb37-a5e4-4c2d-9fbe-626955f972eb2b15f8b3-db99-4b9c-bf1f-545c5d3c7b52text2b15f8b3-db99-4b9c-bf1f-545c5d3c7b52text2b15f8b3-db99-4b9c-bf1f-545c5d3c7b52flagd6f75f76-1c62-406e-a278-6cb4b96898fcThe Reject Work Action is used to tell the Enate Platform that the bot cannot work on this item and has rejected it. This will ensure that this item is picked up by a human and not given back to a botd6f75f76-1c62-406e-a278-6cb4b96898fcde68d8ba-d5b4-409e-81d2-0cdde2e278c9d6f75f76-1c62-406e-a278-6cb4b96898fcd6f75f76-1c62-406e-a278-6cb4b96898fcec44b6d2-adc4-4614-a5df-e65d43e28f67d6f75f76-1c62-406e-a278-6cb4b96898fctextd6f75f76-1c62-406e-a278-6cb4b96898fctextd6f75f76-1c62-406e-a278-6cb4b96898fctextd6f75f76-1c62-406e-a278-6cb4b96898fctext0356df47-1846-4caa-a691-4a529fa58826The "Get Action" Action returns an Enate ActionPacket Json String which represents an Action on a Case within Enate. This Json can then be updated using Blue Prism commands or other actions. You can also add files to the Action Packet using the Enate Add File To Item Action. This Json is then passed back to Enate via the 'Update Action' Action to update the values in the Enate Platform. 0356df47-1846-4caa-a691-4a529fa588268bec2b9f-50bc-4c77-a103-dac6385d0b050356df47-1846-4caa-a691-4a529fa588260356df47-1846-4caa-a691-4a529fa58826cb317d59-1d2a-4fc1-a04b-819678a079a00356df47-1846-4caa-a691-4a529fa58826text0356df47-1846-4caa-a691-4a529fa58826text0356df47-1846-4caa-a691-4a529fa58826text0356df47-1846-4caa-a691-4a529fa58826text86abcfc7-a017-48e2-be2a-fad2b9400588The "Update Action" Action allows you to send the updated ActionPacket as returned by the "Get Action" Action back to Enate to update the Action in the Enate Platform. ActionPacket properties can be updated with Blue Prism commands or Actions before using the "Update Action" Action86abcfc7-a017-48e2-be2a-fad2b94005888a68fe46-b55f-48a6-8180-ade0ec17e3df86abcfc7-a017-48e2-be2a-fad2b940058886abcfc7-a017-48e2-be2a-fad2b9400588239bbd7f-c21c-44ee-bed4-8785d4bed4a986abcfc7-a017-48e2-be2a-fad2b9400588text86abcfc7-a017-48e2-be2a-fad2b9400588text86abcfc7-a017-48e2-be2a-fad2b9400588text86abcfc7-a017-48e2-be2a-fad2b9400588text86abcfc7-a017-48e2-be2a-fad2b940058883d1a8c4-eabf-409a-acc9-71fd125b0b2c73865ab2-9353-470d-8f6c-bf629d7613a2The Update Checklist Action allows you to update specific Action Checklist Items that are part of an Enate Action. The Checklist item can be updated using Blue Prism commands before passing to the Update Checklist Logic. This can be used during a long running Action to show progress in the Enate Platform. You can also update all checklist items as part of updating the ActionPacket returned from the "Get Action" Action, then passed back with the "Update Action" Action. 73865ab2-9353-470d-8f6c-bf629d7613a26a654ad9-5ba1-4807-885d-7ce4ddc250d973865ab2-9353-470d-8f6c-bf629d7613a273865ab2-9353-470d-8f6c-bf629d7613a2d871a277-56f3-4304-9d87-ef12ff51e30073865ab2-9353-470d-8f6c-bf629d7613a2text73865ab2-9353-470d-8f6c-bf629d7613a2text73865ab2-9353-470d-8f6c-bf629d7613a2393333ab-49aa-48fd-ad60-91a19735e7ad73865ab2-9353-470d-8f6c-bf629d7613a2text0a1dc9b1-5ab2-453a-b45d-3661a1447fd7The Get Case Action returns an Enate CasePacket Json String which represents a Case within Enate. This Json can then be updated using Blue Prism commands or other Actions. You can also add files to the Case using the Enate Add File To Item Action. This Json is then passed back to Enate via the Update Case Action to update the values in the Enate Platform. 0a1dc9b1-5ab2-453a-b45d-3661a1447fd706e8176e-4adb-44e8-b19c-79f1859170c30a1dc9b1-5ab2-453a-b45d-3661a1447fd70a1dc9b1-5ab2-453a-b45d-3661a1447fd777b244c3-e8cd-4dbf-9786-39d940822ad80a1dc9b1-5ab2-453a-b45d-3661a1447fd7text0a1dc9b1-5ab2-453a-b45d-3661a1447fd7text0a1dc9b1-5ab2-453a-b45d-3661a1447fd7text0a1dc9b1-5ab2-453a-b45d-3661a1447fd7texta7137bea-c21a-46ba-ac23-49b9a806f65aThe Update Case Action allows you to send the updated CasePacket as returned by the Get Case Action back to Enate to update the Case in the Enate Platform. CasePacket properties can be updated with Blue Prism commands or Actions before using the Update Case Action.a7137bea-c21a-46ba-ac23-49b9a806f65a2dc64c91-bdf9-40c8-846a-c7d73f480880a7137bea-c21a-46ba-ac23-49b9a806f65aa7137bea-c21a-46ba-ac23-49b9a806f65a8486d18e-75ee-4865-81cb-680dd51c61f8a7137bea-c21a-46ba-ac23-49b9a806f65atexta7137bea-c21a-46ba-ac23-49b9a806f65atexta7137bea-c21a-46ba-ac23-49b9a806f65atexta7137bea-c21a-46ba-ac23-49b9a806f65atexta7137bea-c21a-46ba-ac23-49b9a806f65a90c700b6-6bf7-4c4b-aac1-2310c39be9964a50c7ba-c65a-4c6f-8426-37d85c903c6cThe Get Case Process Action returns a Guid which relates to a ProcessInstanceVersion from the matching customer, contract, service and process to be used by the Create Case Action to create a new Case on the Enate Platform. 4a50c7ba-c65a-4c6f-8426-37d85c903c6c3e647948-58bb-46d3-a2b3-925e3bde512b4a50c7ba-c65a-4c6f-8426-37d85c903c6c4a50c7ba-c65a-4c6f-8426-37d85c903c6cc3921c63-e2e3-43f4-8255-fc7dda1c26ee4a50c7ba-c65a-4c6f-8426-37d85c903c6ctext4a50c7ba-c65a-4c6f-8426-37d85c903c6ctext4a50c7ba-c65a-4c6f-8426-37d85c903c6ctext4a50c7ba-c65a-4c6f-8426-37d85c903c6ctext4a50c7ba-c65a-4c6f-8426-37d85c903c6ctext4a50c7ba-c65a-4c6f-8426-37d85c903c6ctext4a50c7ba-c65a-4c6f-8426-37d85c903c6ctext3b859f6a-53f1-4c20-accb-71bee85a60bdThe Add Packet Communication Action is used to add a communication to a packet 3b859f6a-53f1-4c20-accb-71bee85a60bdfb4a14c2-512c-4e4c-afac-521e845db3983b859f6a-53f1-4c20-accb-71bee85a60bd3b859f6a-53f1-4c20-accb-71bee85a60bdb4accc9a-9141-416c-b039-b4882bd685423b859f6a-53f1-4c20-accb-71bee85a60bdtext3b859f6a-53f1-4c20-accb-71bee85a60bdtext3b859f6a-53f1-4c20-accb-71bee85a60bdtext3b859f6a-53f1-4c20-accb-71bee85a60bdnumber3b859f6a-53f1-4c20-accb-71bee85a60bdtext3b859f6a-53f1-4c20-accb-71bee85a60bdflag3b859f6a-53f1-4c20-accb-71bee85a60bdtext0822b4be-9faf-4df2-91c1-555b7c6f4e57The Send Email Communication Action is used to add a communication to a packet and send an outgoing email0822b4be-9faf-4df2-91c1-555b7c6f4e57b1ab4eed-bc30-41bc-8041-4ccd44d0f5050822b4be-9faf-4df2-91c1-555b7c6f4e570822b4be-9faf-4df2-91c1-555b7c6f4e5742b8cb50-3af9-4a82-9960-2556863a15620822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57flag0822b4be-9faf-4df2-91c1-555b7c6f4e57text020ced73-7daf-46d9-bbea-cf0a5c5f7180The Prepare Communication Action is used to create a communication Json String for use on Create Case or Create Ticket Action020ced73-7daf-46d9-bbea-cf0a5c5f718045603b60-b097-4575-afa3-648f2fcb7ac1020ced73-7daf-46d9-bbea-cf0a5c5f7180020ced73-7daf-46d9-bbea-cf0a5c5f7180c2a79954-c08a-4a85-822d-e73f2e033c2e020ced73-7daf-46d9-bbea-cf0a5c5f7180number020ced73-7daf-46d9-bbea-cf0a5c5f7180text020ced73-7daf-46d9-bbea-cf0a5c5f7180flag020ced73-7daf-46d9-bbea-cf0a5c5f7180textddb041d8-11bc-43a6-b876-f3879e38aef4The Get Ticket Action returns an Enate TicketPacket Json String which represents a Ticket within Enate. This Json can then be updated using Blue Prism commands or other Actions. You can also add files to the Ticket using the Enate Add File To Item Action. This Json is then passed back to Enate via the Update Ticket Action to update the values in the Enate Platform. ddb041d8-11bc-43a6-b876-f3879e38aef4f3490d7c-b963-4bb4-875e-90206e3dfbf9ddb041d8-11bc-43a6-b876-f3879e38aef4ddb041d8-11bc-43a6-b876-f3879e38aef43fe7a1b9-3db9-4785-9772-381b3bfdced4ddb041d8-11bc-43a6-b876-f3879e38aef4textddb041d8-11bc-43a6-b876-f3879e38aef4textddb041d8-11bc-43a6-b876-f3879e38aef4textddb041d8-11bc-43a6-b876-f3879e38aef4text3ee5da91-12cf-4ecb-950c-4737b885266fThe Update Ticket Action allows you to send the updated TicketPacket as returned by the Get Ticket Action back to Enate to update the Ticket in the Enate Platform. TicketPacket properties can be updated with blue prism commands or actoins before using the Update Ticket Action.3ee5da91-12cf-4ecb-950c-4737b885266f92fcd388-74a5-4d77-8bb9-d7f657a445e23ee5da91-12cf-4ecb-950c-4737b885266f3ee5da91-12cf-4ecb-950c-4737b885266f67156d74-a8f0-4aca-bd8d-ff296fb169053ee5da91-12cf-4ecb-950c-4737b885266ftext3ee5da91-12cf-4ecb-950c-4737b885266ftext3ee5da91-12cf-4ecb-950c-4737b885266ftext3ee5da91-12cf-4ecb-950c-4737b885266ftext3ee5da91-12cf-4ecb-950c-4737b885266f66e4b280-68c6-4b6e-a757-75c4fcfc7f5cfe1db7ce-599d-4960-a95d-22834bfcacc1The Get Case Attribute Action returns a CaseAttribute GUID for use in the Create Sub Case Action fe1db7ce-599d-4960-a95d-22834bfcacc1fa09b813-8f54-49bf-a11a-ef062f26958dfe1db7ce-599d-4960-a95d-22834bfcacc1fe1db7ce-599d-4960-a95d-22834bfcacc17184d158-7f40-4752-af7d-a5b8bf129788fe1db7ce-599d-4960-a95d-22834bfcacc1textfe1db7ce-599d-4960-a95d-22834bfcacc1textfe1db7ce-599d-4960-a95d-22834bfcacc1textfe1db7ce-599d-4960-a95d-22834bfcacc1textfe1db7ce-599d-4960-a95d-22834bfcacc1textfe1db7ce-599d-4960-a95d-22834bfcacc1textfe1db7ce-599d-4960-a95d-22834bfcacc1text6088797f-f1ae-4bc2-b286-334b707a57c0The Get Ticket Process Action returns a Guid which relates to a ProcessInstanceVersion from the matching customer, contract, service and process to be used by the Create Ticket Action to create a new Ticket on the Enate Platform. 6088797f-f1ae-4bc2-b286-334b707a57c068110c2c-7dc9-4ed3-9635-0b36b94fe39e6088797f-f1ae-4bc2-b286-334b707a57c06088797f-f1ae-4bc2-b286-334b707a57c04d1425cc-b9c6-4b94-a976-3ed789b39a476088797f-f1ae-4bc2-b286-334b707a57c0text6088797f-f1ae-4bc2-b286-334b707a57c0text6088797f-f1ae-4bc2-b286-334b707a57c0text6088797f-f1ae-4bc2-b286-334b707a57c0text6088797f-f1ae-4bc2-b286-334b707a57c0text6088797f-f1ae-4bc2-b286-334b707a57c0text6088797f-f1ae-4bc2-b286-334b707a57c0text7438e42a-cea3-48e3-8da7-59bf1fe86ca2The Get Ticket Attribute Action returns a TicketAttribute GUID for use in the Create Ticket Action. Requires the ProcessVersionInstanceGUID which is returned from a Get Ticket Process Action7438e42a-cea3-48e3-8da7-59bf1fe86ca23f79871c-fd3e-49ca-94ad-5b6170e7be2f7438e42a-cea3-48e3-8da7-59bf1fe86ca27438e42a-cea3-48e3-8da7-59bf1fe86ca2628b6ce4-d8d4-4446-a20d-c7f6987fe4327438e42a-cea3-48e3-8da7-59bf1fe86ca2text7438e42a-cea3-48e3-8da7-59bf1fe86ca2text7438e42a-cea3-48e3-8da7-59bf1fe86ca2text7438e42a-cea3-48e3-8da7-59bf1fe86ca2text7438e42a-cea3-48e3-8da7-59bf1fe86ca2text7438e42a-cea3-48e3-8da7-59bf1fe86ca2text7438e42a-cea3-48e3-8da7-59bf1fe86ca2text58256db5-7b83-4e0a-bb54-b352265f8602The Search For Contact Action is used to find contacts related to a packet 58256db5-7b83-4e0a-bb54-b352265f8602e9cc31c0-f301-4b03-9bd0-e6cb7a6dfbda58256db5-7b83-4e0a-bb54-b352265f860258256db5-7b83-4e0a-bb54-b352265f8602485fb8d9-c660-4dff-9811-167c9ca27e4258256db5-7b83-4e0a-bb54-b352265f8602text58256db5-7b83-4e0a-bb54-b352265f8602text58256db5-7b83-4e0a-bb54-b352265f8602text58256db5-7b83-4e0a-bb54-b352265f8602text58256db5-7b83-4e0a-bb54-b352265f8602numbere0b0d165-5b3a-45db-8217-4e5144c2c210The Create Sub Case Action creates a new Case on the Enate Platform using the Guid obtained from the Get Case Attribute Action along with an Existing Case Guid.e0b0d165-5b3a-45db-8217-4e5144c2c210cc906a4d-da9d-4976-b899-b603967af065e0b0d165-5b3a-45db-8217-4e5144c2c210e0b0d165-5b3a-45db-8217-4e5144c2c210c0519ad9-ea70-4b9b-accf-3e98f815ba4ee0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210flag0822b4be-9faf-4df2-91c1-555b7c6f4e57flag0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57text7ab1bda3-aa86-42db-bc58-eca32f72042cThe Add File To Item Action is used to Add a local file to an Enate work item, this can be either a CasePacket, TicketPacket, or ActionPacket. After this Logic you must then call the relevant Update Case, Update Ticket or Update Action to upload the file into the Enate Platform and associate it to the work item. This action does not require a connection to the Enate platform as it is only manipulating the Json String7ab1bda3-aa86-42db-bc58-eca32f72042c55eaddb8-cf14-4e69-98e6-2f12c06c7b2f7ab1bda3-aa86-42db-bc58-eca32f72042caf94691a-91e7-4561-8e98-b153994ca234The Create Case Action creates a new Case on the Enate Platform using the Guid obtained from the Get Case Process Action. 63442a89-dfc3-4e59-b26c-00cbc9a842dfThe Create Ticket Action creates a new Ticket on the Enate Platform using the Guid obtained from the Get Ticket Process Action.d1a7d34f-b06d-46ed-b0ba-709d8cb5bef0The Save File Action is used to download a file from the Enate system that is held on either a TicketPacket, CasePacket or ActionPacket Json which would have been returned from a Get Ticket, Get Case or Get Action. 7ab1bda3-aa86-42db-bc58-eca32f72042ctext7ab1bda3-aa86-42db-bc58-eca32f72042ctext7ab1bda3-aa86-42db-bc58-eca32f72042ctext7ab1bda3-aa86-42db-bc58-eca32f72042ctext7ab1bda3-aa86-42db-bc58-eca32f72042c0feb0af4-e17e-4b38-b2b8-08c768bf2dd97ab1bda3-aa86-42db-bc58-eca32f72042ctextd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0d75bd2b0-c0a1-4e15-88a2-832dde488c4cd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0d1a7d34f-b06d-46ed-b0ba-709d8cb5bef0b73592ba-72e7-4c63-beb3-4384cbc9f53bd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0textd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0textd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0textd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0textd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0flagd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0textaf94691a-91e7-4561-8e98-b153994ca2345244e606-d594-47c3-aa28-e85130b158dcaf94691a-91e7-4561-8e98-b153994ca234af94691a-91e7-4561-8e98-b153994ca234e0feb1cc-6f7c-4fe4-a1fd-9e627a8572d7af94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234text63442a89-dfc3-4e59-b26c-00cbc9a842df083df900-3a1d-4337-8dfd-c0190a7186e863442a89-dfc3-4e59-b26c-00cbc9a842df63442a89-dfc3-4e59-b26c-00cbc9a842df7fea3f40-c941-4268-94e0-ff6868709ec563442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext9a5ef59b-9e4b-45d3-a635-c81a70dfe48aThe Get JSON Property Action allows you to get a String/Number from a property in a JSON string.9a5ef59b-9e4b-45d3-a635-c81a70dfe48a08f9edba-4d8c-4531-91b3-73329096285e9a5ef59b-9e4b-45d3-a635-c81a70dfe48a9a5ef59b-9e4b-45d3-a635-c81a70dfe48a73e78e64-95aa-4ae8-893f-2848e53a6b5b30bdc8cb-0d57-443c-98bb-a17cf35595a0The Set JSON Property Action allows you to set a String/Number from in a property of a JSON string.30bdc8cb-0d57-443c-98bb-a17cf35595a06ed23022-6954-4fad-b696-f6e8fa57e45f30bdc8cb-0d57-443c-98bb-a17cf35595a030bdc8cb-0d57-443c-98bb-a17cf35595a05ba3660a-a662-4761-815d-2da25d58da2b30bdc8cb-0d57-443c-98bb-a17cf35595a0text9a5ef59b-9e4b-45d3-a635-c81a70dfe48atext9a5ef59b-9e4b-45d3-a635-c81a70dfe48atext30bdc8cb-0d57-443c-98bb-a17cf35595a0text30bdc8cb-0d57-443c-98bb-a17cf35595a0text30bdc8cb-0d57-443c-98bb-a17cf35595a0text30bdc8cb-0d57-443c-98bb-a17cf35595a0text9a5ef59b-9e4b-45d3-a635-c81a70dfe48atexted4b33e4-505d-45d1-8fa8-dc585f5d3ab5texted4b33e4-505d-45d1-8fa8-dc585f5d3ab5texted4b33e4-505d-45d1-8fa8-dc585f5d3ab5password0356df47-1846-4caa-a691-4a529fa58826text0356df47-1846-4caa-a691-4a529fa58826text0356df47-1846-4caa-a691-4a529fa58826passworda7dffd72-c0e6-4dc9-ab8f-fbd1fbdf3508passworda7dffd72-c0e6-4dc9-ab8f-fbd1fbdf3508texta7dffd72-c0e6-4dc9-ab8f-fbd1fbdf3508text86abcfc7-a017-48e2-be2a-fad2b9400588text86abcfc7-a017-48e2-be2a-fad2b9400588text86abcfc7-a017-48e2-be2a-fad2b9400588passwordddb041d8-11bc-43a6-b876-f3879e38aef4textddb041d8-11bc-43a6-b876-f3879e38aef4textddb041d8-11bc-43a6-b876-f3879e38aef4password2b15f8b3-db99-4b9c-bf1f-545c5d3c7b52text2b15f8b3-db99-4b9c-bf1f-545c5d3c7b52text2b15f8b3-db99-4b9c-bf1f-545c5d3c7b52password3ee5da91-12cf-4ecb-950c-4737b885266ftext3ee5da91-12cf-4ecb-950c-4737b885266ftext3ee5da91-12cf-4ecb-950c-4737b885266fpassword73865ab2-9353-470d-8f6c-bf629d7613a2text73865ab2-9353-470d-8f6c-bf629d7613a2text73865ab2-9353-470d-8f6c-bf629d7613a2passwordd6f75f76-1c62-406e-a278-6cb4b96898fctextd6f75f76-1c62-406e-a278-6cb4b96898fctextd6f75f76-1c62-406e-a278-6cb4b96898fcpassword0a1dc9b1-5ab2-453a-b45d-3661a1447fd7password0a1dc9b1-5ab2-453a-b45d-3661a1447fd7text0a1dc9b1-5ab2-453a-b45d-3661a1447fd7texta7137bea-c21a-46ba-ac23-49b9a806f65apassworda7137bea-c21a-46ba-ac23-49b9a806f65atexta7137bea-c21a-46ba-ac23-49b9a806f65atext4a50c7ba-c65a-4c6f-8426-37d85c903c6ctext4a50c7ba-c65a-4c6f-8426-37d85c903c6ctext4a50c7ba-c65a-4c6f-8426-37d85c903c6cpassword6088797f-f1ae-4bc2-b286-334b707a57c0text6088797f-f1ae-4bc2-b286-334b707a57c0text6088797f-f1ae-4bc2-b286-334b707a57c0password7438e42a-cea3-48e3-8da7-59bf1fe86ca2text7438e42a-cea3-48e3-8da7-59bf1fe86ca2text7438e42a-cea3-48e3-8da7-59bf1fe86ca2passwordfe1db7ce-599d-4960-a95d-22834bfcacc1textfe1db7ce-599d-4960-a95d-22834bfcacc1textfe1db7ce-599d-4960-a95d-22834bfcacc1password3b859f6a-53f1-4c20-accb-71bee85a60bdtext3b859f6a-53f1-4c20-accb-71bee85a60bdtext3b859f6a-53f1-4c20-accb-71bee85a60bdpassword0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57text0822b4be-9faf-4df2-91c1-555b7c6f4e57passwordaf94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234textaf94691a-91e7-4561-8e98-b153994ca234password63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dftext63442a89-dfc3-4e59-b26c-00cbc9a842dfpasswordd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0textd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0textd1a7d34f-b06d-46ed-b0ba-709d8cb5bef0password58256db5-7b83-4e0a-bb54-b352265f8602text58256db5-7b83-4e0a-bb54-b352265f8602text58256db5-7b83-4e0a-bb54-b352265f8602passworde0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210password515875c6-6856-4335-a735-73c8083ba5eeThe SwitchToLiveMode Action switches this bot login to Live in Enate, which means it will return Live packets during this login with the updated Authentication Token returned by this action. This action only supported in Enate 2019.4 and onwards515875c6-6856-4335-a735-73c8083ba5eec9d24344-eb45-407c-8903-212646dd267d515875c6-6856-4335-a735-73c8083ba5ee515875c6-6856-4335-a735-73c8083ba5eea396eb3f-c363-483a-bfd5-aee7fcccfa69515875c6-6856-4335-a735-73c8083ba5eetext515875c6-6856-4335-a735-73c8083ba5eetext515875c6-6856-4335-a735-73c8083ba5eetext515875c6-6856-4335-a735-73c8083ba5eetext515875c6-6856-4335-a735-73c8083ba5eetext515875c6-6856-4335-a735-73c8083ba5eepassword6ca073e8-b98f-45b8-a9b3-5feb986e1a8eThe SwitchToTestMode Action switches this bot login to Test in Enate, which means it will return Test packets during this login with the updated Authentication Token returned by this action. This action only supported in Enate 2019.4 and onwards6ca073e8-b98f-45b8-a9b3-5feb986e1a8ef68f3d04-d69b-43a6-bfe7-ccc0fe832c7f6ca073e8-b98f-45b8-a9b3-5feb986e1a8e6ca073e8-b98f-45b8-a9b3-5feb986e1a8ea95b0301-af13-40b0-9890-233cb9508b286ca073e8-b98f-45b8-a9b3-5feb986e1a8etext6ca073e8-b98f-45b8-a9b3-5feb986e1a8etext6ca073e8-b98f-45b8-a9b3-5feb986e1a8etext6ca073e8-b98f-45b8-a9b3-5feb986e1a8etext6ca073e8-b98f-45b8-a9b3-5feb986e1a8etext6ca073e8-b98f-45b8-a9b3-5feb986e1a8epassword16108595-5c0c-4824-b236-3c9211be60cfThe "Set Assignee" Action allows a bot to assign an action or a ticket to a particular bot or user.16108595-5c0c-4824-b236-3c9211be60cf74266056-5e10-4e3c-aac4-64ac58847b8e16108595-5c0c-4824-b236-3c9211be60cf16108595-5c0c-4824-b236-3c9211be60cfcd7f2301-44aa-48e4-9a0d-8b016dc8f73f16108595-5c0c-4824-b236-3c9211be60cftext16108595-5c0c-4824-b236-3c9211be60cftext16108595-5c0c-4824-b236-3c9211be60cftext16108595-5c0c-4824-b236-3c9211be60cftext16108595-5c0c-4824-b236-3c9211be60cftext16108595-5c0c-4824-b236-3c9211be60cftext16108595-5c0c-4824-b236-3c9211be60cfpassword16108595-5c0c-4824-b236-3c9211be60cftext16108595-5c0c-4824-b236-3c9211be60cftext76bf0e83-b58d-4e87-8d35-baee32cf2edaThe Add defect action allows you to add a defect to a case/ticket/action76bf0e83-b58d-4e87-8d35-baee32cf2eda26e6f44d-5c6c-45d6-990b-fc7dede6220176bf0e83-b58d-4e87-8d35-baee32cf2eda76bf0e83-b58d-4e87-8d35-baee32cf2eda4a959c2a-1bac-4013-83e7-77b8c6e8cf0576bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edanumber076bf0e83-b58d-4e87-8d35-baee32cf2edaflagFalse76bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edapassword76bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edatext76bf0e83-b58d-4e87-8d35-baee32cf2edatextdea42876-c014-4c56-9d30-a60593e25ae3The Get Contact Tags returns an Enate Json String which represents a Contact Tags within Enate. This Json can then be updated using Blue Prism commands or other Actions. The Tags in th Json is then passed back to Enate via the Create Case/Create Ticket to add user contact Tag values in the Enate Platform. dea42876-c014-4c56-9d30-a60593e25ae378baf7a0-5a7e-4c71-abe5-94c3b25c6f18dea42876-c014-4c56-9d30-a60593e25ae3dea42876-c014-4c56-9d30-a60593e25ae369d2c04d-1534-4d62-9e19-0931e55a1f97dea42876-c014-4c56-9d30-a60593e25ae3textdea42876-c014-4c56-9d30-a60593e25ae3textdea42876-c014-4c56-9d30-a60593e25ae3textdea42876-c014-4c56-9d30-a60593e25ae3passworddea42876-c014-4c56-9d30-a60593e25ae3textdea42876-c014-4c56-9d30-a60593e25ae3text6f3db5a0-ed94-4343-80dc-04cf7beaf48cThe "Get Contact Tag" Action returns an Enate Json String which represents Contact tag within Enate. This Json can then be updated using Blue Prism commands or other actions. This Json is used to add cuser contact tag in the Create Case/Create ticket action in the Enate platform.6f3db5a0-ed94-4343-80dc-04cf7beaf48c52fb2c1e-1fbc-44d6-aeb2-a898afd596756f3db5a0-ed94-4343-80dc-04cf7beaf48c6f3db5a0-ed94-4343-80dc-04cf7beaf48ce97f6c23-d06a-4d5c-a03b-e66f857847396f3db5a0-ed94-4343-80dc-04cf7beaf48ctext6f3db5a0-ed94-4343-80dc-04cf7beaf48ctext6f3db5a0-ed94-4343-80dc-04cf7beaf48ctext6f3db5a0-ed94-4343-80dc-04cf7beaf48ctext6f3db5a0-ed94-4343-80dc-04cf7beaf48ctext6f3db5a0-ed94-4343-80dc-04cf7beaf48ctext6f3db5a0-ed94-4343-80dc-04cf7beaf48cpassword3f9cdc8a-75e0-475d-b778-4daf7e7844bdThe Get File Tags returns an Enate Json String which represents File Tags within Enate. This Json can then be updated using Blue Prism commands or other Actions. The Tags in the Json is then passed back to Enate via the Create Case/Create Ticket to add File Tag values in the Enate Platform. 3f9cdc8a-75e0-475d-b778-4daf7e7844bdbe1da3fa-b052-4d2f-bcb0-3a71d1f38b1c3f9cdc8a-75e0-475d-b778-4daf7e7844bd3f9cdc8a-75e0-475d-b778-4daf7e7844bd156c2f6d-5519-4ca2-a3e6-e63e043a4c8c3f9cdc8a-75e0-475d-b778-4daf7e7844bdtext3f9cdc8a-75e0-475d-b778-4daf7e7844bdtext3f9cdc8a-75e0-475d-b778-4daf7e7844bdtext3f9cdc8a-75e0-475d-b778-4daf7e7844bdpassword3f9cdc8a-75e0-475d-b778-4daf7e7844bdtext3f9cdc8a-75e0-475d-b778-4daf7e7844bdtexta1fe531d-af49-47ad-905c-51673a496f6cThe "Get File Tag" Action returns an Enate Json String which represents file tag within Enate. This Json can then be updated using Blue Prism commands or other actions. This Json is used to add file tag in the Create Case/Create ticket action in the Enate platform.a1fe531d-af49-47ad-905c-51673a496f6ca7aa2877-8a54-4cab-bd46-24f95a992b18a1fe531d-af49-47ad-905c-51673a496f6ca1fe531d-af49-47ad-905c-51673a496f6cf6aedfca-b4db-4170-9e44-30ec0c7e8cb5a1fe531d-af49-47ad-905c-51673a496f6ctexta1fe531d-af49-47ad-905c-51673a496f6ctexta1fe531d-af49-47ad-905c-51673a496f6ctexta1fe531d-af49-47ad-905c-51673a496f6ctexta1fe531d-af49-47ad-905c-51673a496f6ctexta1fe531d-af49-47ad-905c-51673a496f6ctexta1fe531d-af49-47ad-905c-51673a496f6cpassword78e9f7ac-74d1-4d15-8fa9-1167ac8eed0bThe Get Launchable Actions returns an Enate Json String which represents actions that is available to lauch in a case within Enate. This Json can then be updated using Blue Prism commands or other Actions. This Json is then passed back to Enate via the Launch adhoc action to the Enate Platform. 78e9f7ac-74d1-4d15-8fa9-1167ac8eed0b89233f0a-af50-4768-83f9-32cace14300078e9f7ac-74d1-4d15-8fa9-1167ac8eed0b78e9f7ac-74d1-4d15-8fa9-1167ac8eed0bbbcbd4cf-8a91-4e9f-9f9f-efbebc22d64578e9f7ac-74d1-4d15-8fa9-1167ac8eed0btext78e9f7ac-74d1-4d15-8fa9-1167ac8eed0btext78e9f7ac-74d1-4d15-8fa9-1167ac8eed0btext78e9f7ac-74d1-4d15-8fa9-1167ac8eed0btext78e9f7ac-74d1-4d15-8fa9-1167ac8eed0bpassword78e9f7ac-74d1-4d15-8fa9-1167ac8eed0btext78e9f7ac-74d1-4d15-8fa9-1167ac8eed0btext268b6b10-84ac-43d5-9180-a9e6af490d14The Launch Adhoc Action is used to launch a adhoc action in the case. It takes the action attribute Guid obtained from the GetLaunchableActions. 268b6b10-84ac-43d5-9180-a9e6af490d1403a4f1d9-5fa7-4632-9b2b-082d32891c89268b6b10-84ac-43d5-9180-a9e6af490d14268b6b10-84ac-43d5-9180-a9e6af490d14dcc04869-2d37-4621-ac16-c8b18a20231b268b6b10-84ac-43d5-9180-a9e6af490d14text268b6b10-84ac-43d5-9180-a9e6af490d14text268b6b10-84ac-43d5-9180-a9e6af490d14text268b6b10-84ac-43d5-9180-a9e6af490d14text268b6b10-84ac-43d5-9180-a9e6af490d14text268b6b10-84ac-43d5-9180-a9e6af490d14password268b6b10-84ac-43d5-9180-a9e6af490d14text268b6b10-84ac-43d5-9180-a9e6af490d14text268b6b10-84ac-43d5-9180-a9e6af490d14date268b6b10-84ac-43d5-9180-a9e6af490d14text268b6b10-84ac-43d5-9180-a9e6af490d14number6bc6f8ba-11d6-41d8-b4e2-a937d5916169The GetSchedule From Case Attribute Action returns an Enate Json String which represents all the schedules present in the case attribute within Enate. This Json can then be updated using Blue Prism commands or other Actions. This Schedule period Guid is passed in Create Case action to add schedule during create case.6bc6f8ba-11d6-41d8-b4e2-a937d5916169653fcaa1-90d4-4177-8991-039f1acceb756bc6f8ba-11d6-41d8-b4e2-a937d59161696bc6f8ba-11d6-41d8-b4e2-a937d59161691e893b55-0afb-49ca-a631-78af97e68a726bc6f8ba-11d6-41d8-b4e2-a937d5916169text6bc6f8ba-11d6-41d8-b4e2-a937d5916169text6bc6f8ba-11d6-41d8-b4e2-a937d5916169text6bc6f8ba-11d6-41d8-b4e2-a937d5916169text6bc6f8ba-11d6-41d8-b4e2-a937d5916169password6bc6f8ba-11d6-41d8-b4e2-a937d5916169text6bc6f8ba-11d6-41d8-b4e2-a937d5916169texta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbThe Attach File Action is used to Add a local file to an Enate work item directly, this can be either a CasePacket, TicketPacket, or ActionPacket. This action requires a connection to the Enate platformsince it directly attach file to work item which is different from Add file to item action.a0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtexta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtexta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtexta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtexta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbf313667d-8fc6-4a6c-ae52-7b0e3d0ed448a0d70ce2-fbf9-4b35-8003-9ddedd5d9adba0d70ce2-fbf9-4b35-8003-9ddedd5d9adb97f98af4-8123-4935-92ef-0a27c19202b8a0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtexta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtexta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtexta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtexta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbpassworda0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtexta0d70ce2-fbf9-4b35-8003-9ddedd5d9adbtextaf94691a-91e7-4561-8e98-b153994ca234text35bb5cec-fd6a-446d-a5d8-d3bdbd3783d2The "Get Communication" Action returns an Enate Json String which represents the Communication specified in the {communicationGUID} parameter which can further be used for save communication file action.35bb5cec-fd6a-446d-a5d8-d3bdbd3783d2f75ca985-6c1f-4037-97b2-4a97c204dec335bb5cec-fd6a-446d-a5d8-d3bdbd3783d235bb5cec-fd6a-446d-a5d8-d3bdbd3783d2a6cb9350-73a9-4c31-9791-34cbec92947135bb5cec-fd6a-446d-a5d8-d3bdbd3783d2text35bb5cec-fd6a-446d-a5d8-d3bdbd3783d2text35bb5cec-fd6a-446d-a5d8-d3bdbd3783d2text35bb5cec-fd6a-446d-a5d8-d3bdbd3783d2text35bb5cec-fd6a-446d-a5d8-d3bdbd3783d2text35bb5cec-fd6a-446d-a5d8-d3bdbd3783d2text35bb5cec-fd6a-446d-a5d8-d3bdbd3783d2password35bb5cec-fd6a-446d-a5d8-d3bdbd3783d2flagTrueaf94691a-91e7-4561-8e98-b153994ca234text63442a89-dfc3-4e59-b26c-00cbc9a842dftext12745a5a-83eb-4f0a-81e3-47b7c22bb727The "Get Communications" Action returns an Enate Json String which represents the Communications and notes specified in the {PacketGUID} parameter which can further be used for save communication file action.12745a5a-83eb-4f0a-81e3-47b7c22bb727b35c2b42-1b2b-4092-851d-2e43bf37802812745a5a-83eb-4f0a-81e3-47b7c22bb72712745a5a-83eb-4f0a-81e3-47b7c22bb7277a8a0079-9694-4136-bd4f-c921c14e617512745a5a-83eb-4f0a-81e3-47b7c22bb727text12745a5a-83eb-4f0a-81e3-47b7c22bb727text12745a5a-83eb-4f0a-81e3-47b7c22bb727text12745a5a-83eb-4f0a-81e3-47b7c22bb727text12745a5a-83eb-4f0a-81e3-47b7c22bb727text12745a5a-83eb-4f0a-81e3-47b7c22bb727text12745a5a-83eb-4f0a-81e3-47b7c22bb727password12745a5a-83eb-4f0a-81e3-47b7c22bb727text08cfd3f0-3257-45d5-88bc-4464ff2a9e78The "Save Communication File " Action is used to download the file in the communication and store in the local drive.08cfd3f0-3257-45d5-88bc-4464ff2a9e78fd39617f-efdb-4fa8-bb71-71321097673708cfd3f0-3257-45d5-88bc-4464ff2a9e7808cfd3f0-3257-45d5-88bc-4464ff2a9e784d450624-50bc-4999-ad3f-f952f462ffd008cfd3f0-3257-45d5-88bc-4464ff2a9e78text08cfd3f0-3257-45d5-88bc-4464ff2a9e78text08cfd3f0-3257-45d5-88bc-4464ff2a9e78text08cfd3f0-3257-45d5-88bc-4464ff2a9e78text08cfd3f0-3257-45d5-88bc-4464ff2a9e78text08cfd3f0-3257-45d5-88bc-4464ff2a9e78password08cfd3f0-3257-45d5-88bc-4464ff2a9e78text08cfd3f0-3257-45d5-88bc-4464ff2a9e78flagTruee6a514a7-c456-4359-93a2-0947c88c4f2fThe Get Case Processes Action returns a list of Processes which relates to a ProcessInstanceVersion from the matching customer, contract, service and process to be used by the Create Case Action to create a new Case on the Enate Platform. e6a514a7-c456-4359-93a2-0947c88c4f2f09e14430-3ed0-42f2-8de9-9d25d5f451fae6a514a7-c456-4359-93a2-0947c88c4f2fe6a514a7-c456-4359-93a2-0947c88c4f2f3a2e6568-592a-426e-8ad9-1951501d37a2e6a514a7-c456-4359-93a2-0947c88c4f2ftexte6a514a7-c456-4359-93a2-0947c88c4f2ftexte6a514a7-c456-4359-93a2-0947c88c4f2ftexte6a514a7-c456-4359-93a2-0947c88c4f2ftexte6a514a7-c456-4359-93a2-0947c88c4f2ftexte6a514a7-c456-4359-93a2-0947c88c4f2ftexte6a514a7-c456-4359-93a2-0947c88c4f2ftexte6a514a7-c456-4359-93a2-0947c88c4f2ftexte6a514a7-c456-4359-93a2-0947c88c4f2ftexte6a514a7-c456-4359-93a2-0947c88c4f2fpassword1fb921f7-a464-489d-8022-554ed9efd1e8The Extract Custom Table Data is used to extract the table in the packet.1fb921f7-a464-489d-8022-554ed9efd1e85d92d6a0-088d-46db-ac8f-f019a1d251d41fb921f7-a464-489d-8022-554ed9efd1e81fb921f7-a464-489d-8022-554ed9efd1e8243bb444-85d4-4342-b9e1-03ef970e1c3b1fb921f7-a464-489d-8022-554ed9efd1e8text1fb921f7-a464-489d-8022-554ed9efd1e8text1fb921f7-a464-489d-8022-554ed9efd1e8text1fb921f7-a464-489d-8022-554ed9efd1e8text1fb921f7-a464-489d-8022-554ed9efd1e8text1fb921f7-a464-489d-8022-554ed9efd1e8password1fb921f7-a464-489d-8022-554ed9efd1e8text1fb921f7-a464-489d-8022-554ed9efd1e8number1fb921f7-a464-489d-8022-554ed9efd1e8text4202e2be-d757-495d-8f8f-b5e222c0b128This action coverts the collection values which is in column rows format to string format to add custom data rows in the datafields while creating case/ticket.4202e2be-d757-495d-8f8f-b5e222c0b1281ae3cf14-1a2b-4b0c-a8d4-05dacce961f34202e2be-d757-495d-8f8f-b5e222c0b1284202e2be-d757-495d-8f8f-b5e222c0b128a62c9fae-0634-4aa5-9107-2f3774a5c5c54202e2be-d757-495d-8f8f-b5e222c0b128text4202e2be-d757-495d-8f8f-b5e222c0b128collection58256db5-7b83-4e0a-bb54-b352265f8602text76bf0e83-b58d-4e87-8d35-baee32cf2edanumber16108595-5c0c-4824-b236-3c9211be60cfflagTruebb57a0b9-05e4-4765-9be1-8327b6db960bThe Set Case Status InProgress Action allows you to Set the status of the case to InProgress and also can be updated with the CasePacket as returned by the Get Case Action back to Enate to update the Case in the Enate Platform. CasePacket properties can be updated with Blue Prism commands or Actions before using the Set Case State Action.bb57a0b9-05e4-4765-9be1-8327b6db960b19b43a83-630b-43cc-95a7-60d21aabb6eebb57a0b9-05e4-4765-9be1-8327b6db960bbb57a0b9-05e4-4765-9be1-8327b6db960b3be8e284-c357-46e5-97b6-132805ec666fbb57a0b9-05e4-4765-9be1-8327b6db960btextbb57a0b9-05e4-4765-9be1-8327b6db960btextbb57a0b9-05e4-4765-9be1-8327b6db960btextbb57a0b9-05e4-4765-9be1-8327b6db960btextbb57a0b9-05e4-4765-9be1-8327b6db960bpasswordbb57a0b9-05e4-4765-9be1-8327b6db960btextbb57a0b9-05e4-4765-9be1-8327b6db960btextf074ec50-f217-4cdc-b6f8-c35c5bb40632The Set Case Status ToDo Action allows you to Set the status of the case to ToDo and also can be updated with the CasePacket as returned by the Get Case Action back to Enate to update the Case in the Enate Platform. CasePacket properties can be updated with Blue Prism commands or Actions before using the Set Case State Action.f074ec50-f217-4cdc-b6f8-c35c5bb40632fbd96f0c-ea97-40f6-a70c-b3a02d4f557ef074ec50-f217-4cdc-b6f8-c35c5bb40632f074ec50-f217-4cdc-b6f8-c35c5bb40632ad86edb6-7890-4be5-a64a-d343fb884b70f074ec50-f217-4cdc-b6f8-c35c5bb40632textf074ec50-f217-4cdc-b6f8-c35c5bb40632textf074ec50-f217-4cdc-b6f8-c35c5bb40632textf074ec50-f217-4cdc-b6f8-c35c5bb40632textf074ec50-f217-4cdc-b6f8-c35c5bb40632passwordf074ec50-f217-4cdc-b6f8-c35c5bb40632textf074ec50-f217-4cdc-b6f8-c35c5bb40632texte94e276f-ce32-4bc4-957f-003e7f4b942cThe Set Case Status Resolved Action allows you to Set the status of the case to Resolved and also can be updated with the CasePacket as returned by the Get Case Action back to Enate to update the Case in the Enate Platform. CasePacket properties can be updated with Blue Prism commands or Actions before using the Set Case State Action.e94e276f-ce32-4bc4-957f-003e7f4b942cc05904b7-45d2-4164-b5d3-083d1522738ce94e276f-ce32-4bc4-957f-003e7f4b942ce94e276f-ce32-4bc4-957f-003e7f4b942cf9b326a9-5d4a-420a-b209-c724b8c805d6e94e276f-ce32-4bc4-957f-003e7f4b942ctexte94e276f-ce32-4bc4-957f-003e7f4b942ctexte94e276f-ce32-4bc4-957f-003e7f4b942ctexte94e276f-ce32-4bc4-957f-003e7f4b942ctexte94e276f-ce32-4bc4-957f-003e7f4b942cpassworde94e276f-ce32-4bc4-957f-003e7f4b942ctexte94e276f-ce32-4bc4-957f-003e7f4b942ctext6ec76db3-6823-450f-8748-ab76398b1521The Set Case Status AbortAction allows you to Set the status of the case to Abort and also can be updated with the CasePacket as returned by the Get Case Action back to Enate to update the Case in the Enate Platform. CasePacket properties can be updated with Blue Prism commands or Actions before using the Set Case State Action.6ec76db3-6823-450f-8748-ab76398b1521122352ba-fb02-49a1-85fd-dc15423b52526ec76db3-6823-450f-8748-ab76398b15216ec76db3-6823-450f-8748-ab76398b15218ba751c6-0bfe-4cb4-8f6d-b0a07019061b6ec76db3-6823-450f-8748-ab76398b1521text6ec76db3-6823-450f-8748-ab76398b1521text6ec76db3-6823-450f-8748-ab76398b1521text6ec76db3-6823-450f-8748-ab76398b1521text6ec76db3-6823-450f-8748-ab76398b1521password6ec76db3-6823-450f-8748-ab76398b1521text6ec76db3-6823-450f-8748-ab76398b1521text0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4The Set Case Status Waiting Action allows you to Set the status of the case to waiting and also can be updated with the CasePacket as returned by the Get Case Action back to Enate to update the Case in the Enate Platform. CasePacket properties can be updated with Blue Prism commands or Actions before using the Set Case State Action.0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4ccfe448d-8b9f-4c36-9470-871c962ad6200489e8eb-11d1-4e76-b5b3-6e9af8c2b8f40489e8eb-11d1-4e76-b5b3-6e9af8c2b8f431c2431b-6b96-447f-93d7-83c52071be810489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4text0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4text0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4text0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4text0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4password0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4text0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4text0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4number0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4number0489e8eb-11d1-4e76-b5b3-6e9af8c2b8f4datef99b0086-28ed-4085-92b6-479bdb291aa3The Set Ticket Status InProgress Action allows you to Set the status of the ticket to InProgress and also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set Ticket Status Action.f99b0086-28ed-4085-92b6-479bdb291aa3612f6c7c-c7cd-4cd7-a582-8eabb2bbd75bf99b0086-28ed-4085-92b6-479bdb291aa3f99b0086-28ed-4085-92b6-479bdb291aa3781ae5d1-9ab3-43ff-82f0-8c75e26e65b8f99b0086-28ed-4085-92b6-479bdb291aa3textf99b0086-28ed-4085-92b6-479bdb291aa3textf99b0086-28ed-4085-92b6-479bdb291aa3textf99b0086-28ed-4085-92b6-479bdb291aa3passwordf99b0086-28ed-4085-92b6-479bdb291aa3textf99b0086-28ed-4085-92b6-479bdb291aa3textf99b0086-28ed-4085-92b6-479bdb291aa3text1550c4eb-d0d4-4d00-bd01-9b27402ee763The Set Ticket Status ToDo Action allows you to Set the status of the ticket to ToDo and also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set Ticket Status Action.1550c4eb-d0d4-4d00-bd01-9b27402ee76307d2ef73-6a90-4251-9cb7-6316150c2e691550c4eb-d0d4-4d00-bd01-9b27402ee7631550c4eb-d0d4-4d00-bd01-9b27402ee763fd389522-2ce5-4c2c-8144-b8bb4827ec261550c4eb-d0d4-4d00-bd01-9b27402ee763text1550c4eb-d0d4-4d00-bd01-9b27402ee763text1550c4eb-d0d4-4d00-bd01-9b27402ee763text1550c4eb-d0d4-4d00-bd01-9b27402ee763password1550c4eb-d0d4-4d00-bd01-9b27402ee763text1550c4eb-d0d4-4d00-bd01-9b27402ee763text1550c4eb-d0d4-4d00-bd01-9b27402ee763text99af1507-c61f-4ab3-9872-1688474eec9dThe Set Ticket Status Reject Action allows you to Set the status of the ticket to Reject and also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set Ticket Status Action.99af1507-c61f-4ab3-9872-1688474eec9d4388f953-5cb2-434a-b4fc-2d2abd3c2cf399af1507-c61f-4ab3-9872-1688474eec9d99af1507-c61f-4ab3-9872-1688474eec9d72d5ec0f-0465-4769-b6b8-0e230441df6799af1507-c61f-4ab3-9872-1688474eec9dtext99af1507-c61f-4ab3-9872-1688474eec9dtext99af1507-c61f-4ab3-9872-1688474eec9dtext99af1507-c61f-4ab3-9872-1688474eec9dpassword99af1507-c61f-4ab3-9872-1688474eec9dtext99af1507-c61f-4ab3-9872-1688474eec9dtext99af1507-c61f-4ab3-9872-1688474eec9dtextdc47c7f2-9c40-42cb-b31f-d695dde83a34The Set Ticket Status RejectAsSpam Action allows you to Set the status of the ticket to RejectAsSpam and also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set Ticket Status Action.dc47c7f2-9c40-42cb-b31f-d695dde83a34ee2bf9c9-83b6-4f66-8ffa-e8fc13f119e4dc47c7f2-9c40-42cb-b31f-d695dde83a34dc47c7f2-9c40-42cb-b31f-d695dde83a34bf4145ea-eebe-4cb9-9f3a-da569e4bb4a3dc47c7f2-9c40-42cb-b31f-d695dde83a34textdc47c7f2-9c40-42cb-b31f-d695dde83a34textdc47c7f2-9c40-42cb-b31f-d695dde83a34textdc47c7f2-9c40-42cb-b31f-d695dde83a34passworddc47c7f2-9c40-42cb-b31f-d695dde83a34textdc47c7f2-9c40-42cb-b31f-d695dde83a34textdc47c7f2-9c40-42cb-b31f-d695dde83a34text9f23ad02-c07a-4ab8-a737-aeb38df237f4The Set Ticket Status ResolveDueToNoResponse Action allows you to Set the status of the ticket to ResolveDueToNoResponse and also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set Ticket Status Action.9f23ad02-c07a-4ab8-a737-aeb38df237f4d07c75eb-cfc9-4774-8152-e3fc05efc2369f23ad02-c07a-4ab8-a737-aeb38df237f49f23ad02-c07a-4ab8-a737-aeb38df237f4b6e7738b-63ec-405e-b75e-de0a22081ce19f23ad02-c07a-4ab8-a737-aeb38df237f4text9f23ad02-c07a-4ab8-a737-aeb38df237f4text9f23ad02-c07a-4ab8-a737-aeb38df237f4text9f23ad02-c07a-4ab8-a737-aeb38df237f4password9f23ad02-c07a-4ab8-a737-aeb38df237f4text9f23ad02-c07a-4ab8-a737-aeb38df237f4text9f23ad02-c07a-4ab8-a737-aeb38df237f4textd35ea78b-a219-42bc-b651-d40e17bfef1cThe Set Action Status InProgress Action allows you to Set the status of the action to InProgress and also can be updated with the ActionPacket as returned by the Get action Action back to Enate to update the action in the Enate Platform. ActionPacket properties can be updated with Blue Prism commands or Actions before using the Set action Status Action.d35ea78b-a219-42bc-b651-d40e17bfef1c97e7d9e1-8221-41bc-a231-cd4582ccecbed35ea78b-a219-42bc-b651-d40e17bfef1cd35ea78b-a219-42bc-b651-d40e17bfef1c25648dfa-1266-4e8d-8595-db76c3542439d35ea78b-a219-42bc-b651-d40e17bfef1ctextd35ea78b-a219-42bc-b651-d40e17bfef1ctextd35ea78b-a219-42bc-b651-d40e17bfef1ctextd35ea78b-a219-42bc-b651-d40e17bfef1cpasswordd35ea78b-a219-42bc-b651-d40e17bfef1ctextd35ea78b-a219-42bc-b651-d40e17bfef1ctextd35ea78b-a219-42bc-b651-d40e17bfef1ctextd9a3c6d2-b95d-41ef-9398-fa3d1b168dd1The Set Action Status ToDo Action allows you to Set the status of the action to ToDo and also can be updated with the ActionPacket as returned by the Get action Action back to Enate to update the action in the Enate Platform. ActionPacket properties can be updated with Blue Prism commands or Actions before using the Set action Status Action.d9a3c6d2-b95d-41ef-9398-fa3d1b168dd111fe2b75-2d04-4434-8640-7f26ff4cc634d9a3c6d2-b95d-41ef-9398-fa3d1b168dd1d9a3c6d2-b95d-41ef-9398-fa3d1b168dd12679b36b-2988-418a-959f-cacbf26a2117d9a3c6d2-b95d-41ef-9398-fa3d1b168dd1textd9a3c6d2-b95d-41ef-9398-fa3d1b168dd1textd9a3c6d2-b95d-41ef-9398-fa3d1b168dd1textd9a3c6d2-b95d-41ef-9398-fa3d1b168dd1passwordd9a3c6d2-b95d-41ef-9398-fa3d1b168dd1textd9a3c6d2-b95d-41ef-9398-fa3d1b168dd1textd9a3c6d2-b95d-41ef-9398-fa3d1b168dd1text2270d87d-241b-4b8e-b9b4-98ea8ad2ca68The Set Action Status ResolveSuccessfully Action allows you to Set the status of the action to ResolveSuccessfully and also can be updated with the ActionPacket as returned by the Get action Action back to Enate to update the action in the Enate Platform. ActionPacket properties can be updated with Blue Prism commands or Actions before using the Set action Status Action.2270d87d-241b-4b8e-b9b4-98ea8ad2ca683163942b-712c-4f1a-97b5-b0f42cc6bea82270d87d-241b-4b8e-b9b4-98ea8ad2ca682270d87d-241b-4b8e-b9b4-98ea8ad2ca68567043f5-0812-4404-ab63-a2cbb8e846a92270d87d-241b-4b8e-b9b4-98ea8ad2ca68text2270d87d-241b-4b8e-b9b4-98ea8ad2ca68text2270d87d-241b-4b8e-b9b4-98ea8ad2ca68text2270d87d-241b-4b8e-b9b4-98ea8ad2ca68password2270d87d-241b-4b8e-b9b4-98ea8ad2ca68text2270d87d-241b-4b8e-b9b4-98ea8ad2ca68text2270d87d-241b-4b8e-b9b4-98ea8ad2ca68textbcf6edc5-9a60-4231-95cb-49c05c6a7a60The Set Action Status ResolveUnSuccessfully Action allows you to Set the status of the action to ResolveUnSuccessfully and also can be updated with the ActionPacket as returned by the Get action Action back to Enate to update the action in the Enate Platform. ActionPacket properties can be updated with Blue Prism commands or Actions before using the Set action Status Action.bcf6edc5-9a60-4231-95cb-49c05c6a7a60ce8f87b5-7a7c-4338-bca3-f7966f8751bdbcf6edc5-9a60-4231-95cb-49c05c6a7a60bcf6edc5-9a60-4231-95cb-49c05c6a7a6068e744d0-5098-446d-aa42-3a6358cf29f1bcf6edc5-9a60-4231-95cb-49c05c6a7a60textbcf6edc5-9a60-4231-95cb-49c05c6a7a60textbcf6edc5-9a60-4231-95cb-49c05c6a7a60textbcf6edc5-9a60-4231-95cb-49c05c6a7a60passwordbcf6edc5-9a60-4231-95cb-49c05c6a7a60textbcf6edc5-9a60-4231-95cb-49c05c6a7a60textbcf6edc5-9a60-4231-95cb-49c05c6a7a60textbcf6edc5-9a60-4231-95cb-49c05c6a7a60text9750d7d7-e236-4f1a-815a-8a88a567ee67The Set action Status Waiting Action allows you to Set the status of the action to waiting and also can be updated with the ActionPacket as returned by the Get action Action back to Enate to update the action in the Enate Platform. ActionPacket properties can be updated with Blue Prism commands or Actions before using the Set action State Action.9750d7d7-e236-4f1a-815a-8a88a567ee67394988b2-0cb9-4304-8705-7ee4874124439750d7d7-e236-4f1a-815a-8a88a567ee679750d7d7-e236-4f1a-815a-8a88a567ee6765de12e2-9806-4559-bc6e-8a210a89b76b9750d7d7-e236-4f1a-815a-8a88a567ee67text9750d7d7-e236-4f1a-815a-8a88a567ee67text9750d7d7-e236-4f1a-815a-8a88a567ee67text9750d7d7-e236-4f1a-815a-8a88a567ee67password9750d7d7-e236-4f1a-815a-8a88a567ee67text9750d7d7-e236-4f1a-815a-8a88a567ee67text9750d7d7-e236-4f1a-815a-8a88a567ee67text9750d7d7-e236-4f1a-815a-8a88a567ee67number75a3d7df-71ec-4d39-a85e-8a085de34091The Set ticket Status launch caseAction allows you to Set the status of the ticket to launch case and also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set ticket State Action.75a3d7df-71ec-4d39-a85e-8a085de34091b288541c-959a-433c-8083-b9caf5e7dbc075a3d7df-71ec-4d39-a85e-8a085de3409175a3d7df-71ec-4d39-a85e-8a085de340919a234b6d-49d2-4989-9950-81da8b4976e175a3d7df-71ec-4d39-a85e-8a085de34091text75a3d7df-71ec-4d39-a85e-8a085de34091text75a3d7df-71ec-4d39-a85e-8a085de34091text75a3d7df-71ec-4d39-a85e-8a085de34091password75a3d7df-71ec-4d39-a85e-8a085de34091text75a3d7df-71ec-4d39-a85e-8a085de34091text75a3d7df-71ec-4d39-a85e-8a085de34091text75a3d7df-71ec-4d39-a85e-8a085de34091text75a3d7df-71ec-4d39-a85e-8a085de34091textdd1fdb04-cd47-4bdc-8091-570563398964The Set ticket Status Merge Action allows you to Set the status of the ticket to Merge and also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set ticket State Action.dd1fdb04-cd47-4bdc-8091-5705633989649a678d2b-0eb3-4bca-995c-b541c9c8c827dd1fdb04-cd47-4bdc-8091-570563398964dd1fdb04-cd47-4bdc-8091-5705633989646f3e80d7-1694-49a9-82b2-cafb54adb119dd1fdb04-cd47-4bdc-8091-570563398964textdd1fdb04-cd47-4bdc-8091-570563398964textdd1fdb04-cd47-4bdc-8091-570563398964textdd1fdb04-cd47-4bdc-8091-570563398964passworddd1fdb04-cd47-4bdc-8091-570563398964textdd1fdb04-cd47-4bdc-8091-570563398964textdd1fdb04-cd47-4bdc-8091-570563398964textdd1fdb04-cd47-4bdc-8091-570563398964text57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbeThe Set ticket Status Resolved Action allows you to Set the status of the ticket to Resolved nd also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set ticket State Action.57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbe2edefe35-98e6-43b3-8076-67267794421a57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbe57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbe35d6682c-49c9-4c45-9edc-d1d7f7f2caff57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbetext57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbetext57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbetext57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbepassword57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbetext57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbetext57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbetext57ce37e6-707c-4ac7-b6e0-6f1d3ad06cbetext672ff222-aac0-4e03-80b2-12884c3166d5The Set ticket Status split Action allows you to Set the status of the ticket to split nd also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set ticket State Action.672ff222-aac0-4e03-80b2-12884c3166d5ae76e4ff-5af3-4764-ba7b-d98fe785f805672ff222-aac0-4e03-80b2-12884c3166d5672ff222-aac0-4e03-80b2-12884c3166d5b6ae60f1-1675-4c8d-814c-a8767b0766d6672ff222-aac0-4e03-80b2-12884c3166d5text672ff222-aac0-4e03-80b2-12884c3166d5text672ff222-aac0-4e03-80b2-12884c3166d5text672ff222-aac0-4e03-80b2-12884c3166d5password672ff222-aac0-4e03-80b2-12884c3166d5text672ff222-aac0-4e03-80b2-12884c3166d5text672ff222-aac0-4e03-80b2-12884c3166d5text672ff222-aac0-4e03-80b2-12884c3166d5text2d4f5c68-e932-419e-abea-f66dcd5ca779The Set ticket Status waiting Action allows you to Set the status of the ticket to waiting and also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set ticket State Action.2d4f5c68-e932-419e-abea-f66dcd5ca7795bdbb2fd-43c5-41ed-a454-1044fb33aff62d4f5c68-e932-419e-abea-f66dcd5ca7792d4f5c68-e932-419e-abea-f66dcd5ca779f7e974e6-2a98-4dce-bb22-8b4d58a15c362d4f5c68-e932-419e-abea-f66dcd5ca779text2d4f5c68-e932-419e-abea-f66dcd5ca779text2d4f5c68-e932-419e-abea-f66dcd5ca779text2d4f5c68-e932-419e-abea-f66dcd5ca779password2d4f5c68-e932-419e-abea-f66dcd5ca779text2d4f5c68-e932-419e-abea-f66dcd5ca779text2d4f5c68-e932-419e-abea-f66dcd5ca779text2d4f5c68-e932-419e-abea-f66dcd5ca779flag2d4f5c68-e932-419e-abea-f66dcd5ca779number2d4f5c68-e932-419e-abea-f66dcd5ca779number12644d86-4410-49d6-8294-6301ba523968The Set ticket Status MergeInto Action allows you to Set the status of the ticket to MergeInto and also can be updated with the TicketPacket as returned by the Get ticket Action back to Enate to update the ticket in the Enate Platform. TicketPacket properties can be updated with Blue Prism commands or Actions before using the Set ticket State Action.12644d86-4410-49d6-8294-6301ba523968dda086a0-1435-4255-a209-8d1012350f8712644d86-4410-49d6-8294-6301ba52396812644d86-4410-49d6-8294-6301ba52396843c80fdf-6d54-4181-b138-f62f068b273712644d86-4410-49d6-8294-6301ba523968text12644d86-4410-49d6-8294-6301ba523968text12644d86-4410-49d6-8294-6301ba523968text12644d86-4410-49d6-8294-6301ba523968password12644d86-4410-49d6-8294-6301ba523968text12644d86-4410-49d6-8294-6301ba523968text12644d86-4410-49d6-8294-6301ba523968text12644d86-4410-49d6-8294-6301ba523968texte0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210texte0b0d165-5b3a-45db-8217-4e5144c2c210numbere0b0d165-5b3a-45db-8217-4e5144c2c210datetime9750d7d7-e236-4f1a-815a-8a88a567ee67datetime2d4f5c68-e932-419e-abea-f66dcd5ca779datetime75a3d7df-71ec-4d39-a85e-8a085de34091text